What are the responsibilities and job description for the Lounge Manager/Maître d’ at NYC Boutique Hotel position at The Bowery Hotel?
Primary Responsibilities and Goals:
- Responsible for greeting, meeting, and seating all guests
- Submit any and all feedback to the General Manager and Floor Managers
- Train and guide floor staff, including servers, bartenders, and bussers
- Respond to any guest requests or complaints in a friendly manner, and do all possible to find a solution that works for the guest, the lounge, and the hotel
- Get to know regulars, locals, hotel guests, and VIP’s
- Help uphold service standards and hotel policies set forth by management, and do all you can to maintain guest satisfaction
- Responsible for ensuring smooth, prompt service on all shifts
Salary : $65,000 - $70,000