Popsicle Air HVAC

Office AdminOffice Admin

Candidates and Recruiters DO NOT contact The Brella Co. or Popsicle Air directly. Please follow the steps to apply. All applications must go through Contractor Staffing Source.

Are you passionate about customer service and ready to be part of a refreshing new journey in the HVAC world? Popsicle Air is seeking an energetic and adaptable Customer Service Representative to join our team in Costa Mesa, CA. Bring your skills to a high-energy environment where your hard work is appreciated, and your potential for growth is limitless!

At Popsicle Air, we're not just keeping our Orange County community coolwe're redefining what it means to be an HVAC service provider. As a new and growing mechanical startup, our team thrives on a family-oriented culture, creative problem-solving, and a commitment to delivering reliable HVAC solutions with a smile. Join us and become part of a company that's built on integrity, innovation, and fun!

As an Office Administrator, you'll be the hub of our daily operations, managing schedules, supporting the team, and ensuring our customers have the exceptional experience they expect. If you're an organized problem-solver who thrives in a fast-paced environment, this is your chance to shine!

Key Responsibilities

• Customer Service: Answer inbound calls with professionalism, booking service appointments and providing accurate information to customers.
• Scheduling & Dispatching: Coordinate and manage technician schedules, ensuring efficient routing and light dispatching.
• Accounts Receivable & Payable: Process customer payments, issue invoices, follow up on balances, and handle vendor payments promptly.
• Bookkeeping: Reconcile accounts, manage expenses, and assist with basic financial reporting using QuickBooks Online.
• Administrative Support: Maintain accurate records, order supplies, and support general office operations to help the team stay productive.

Qualifications

• Proven experience in office administration, scheduling, or customer service (HVAC or related industry experience is a plus).
• Bookkeeping experience with QuickBooks Online or similar software preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with ServiceTitan is a big plus.
• Exceptional attention to detail with strong organizational skills.
• Ability to multitask and thrive in a fast-paced, team-oriented environment.
• Excellent communication and interpersonal abilities for both customer and team interactions.

What We Offer

• Full-Time Position
• Competitive Pay
• Health Benefits: Medical and Dental coverage to ensure your wellbeing
• Opportunities for professional growth within our rapidly expanding company