What are the responsibilities and job description for the Residence Concierge position at The Colony Palm Beach?
Job Details
Description
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit http://thecolonypalmbeach.com
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.
JOB OVERVIEW:
The Residence Concierge will oversee all personal needs of assigned guests residing in the Villas, Penthouses, Bungalows and suites. This role will assist with all special requests and arrangements prior to guest arrival. Upon arrival, the Residence Concierge provides formal services including but not limited to: escorting to rooms, inspecting guestrooms, checking-in guests, wake-up service, room service assistance, online grocery shopping, transportation, handling dry-cleaning requests, shining of shoes, housekeeping services and unpacking/packing services.
ESSENTIAL JOB FUNCTIONS:
- Deliver internal and external guest service The Colony Way. Goes above and beyond – whether for an associate or guest.
- Contact assigned guests and assist with personalized services (pre-booking, spa, dining, activities, etc.).
- Arrange, record, deliver and charge all special requests for arriving guests.
- Greets guests at the entrance, escorts guests to room, presents keys, and arranges for valet/bell service.
- Offer personalized services, including packing/unpacking and organization of guest belongings, clothing pressing, shoe shining, arranging outfits for next-day, and description of room amenities.
- Monitor guest activity while at the resort – including being on-call for any special requests or last-minute needs
- Assist housekeeping whenever needed; removal of dishes, debris, keeping grounds in immaculate condition.
- Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.
- Communicate the movement of guests to all resort outlets, ensuring proper service and recognition.
- Inspect all guest rooms prior to guest arrival – ensuring excellent and Forbes standards.
- Inspect and present all food and beverage items ordered by the guest.
- Research and clarify misunderstandings in guest folio.
- Prepare bill and proper backup for presentation to the guest upon departure.
- Assist guests with luggage transport and farewell.
- Ability to cooperate and operate seamlessly with all resort departments.
- Ability to interact with guests who may have high expectations – while maintaining confidentiality and privacy.
- Other job duties as assigned.
Qualifications
QUALIFICATIONS:
- Must be at least 25 years of age.
- Must be able to stand on your feet 90% of your shift.
- High School Diploma required. College preferred.
- Must possess strong interpersonal, language, communication, and relationship-building skills.
- Excellent customer/guest service skills – with previous guest service experience preferred.
- Excellent Hygiene
- Must have professional demeanor and polished verbiage
- Ability to learn and utilize Microsoft Office and property systems
- Must be able to speak English fluently.
- Ability to perform effectively in a fast-paced environment.
- Strong organizational skills and eye for detail
- Ability to effectively perform multiple tasks.
- Must be willing to work varied hours – including nights, weekends, holidays, and split shifts (according to guest needs).
