What are the responsibilities and job description for the IT Technician position at The Condado Collection?
Overview
BR IT Synergy LLC (Synergy) is the technology arm of one of the largest conglomerates in Puerto Rico. It was created in 2009 with the purpose of having a presence and representation in front of the Puerto Rico Telecommunications Regulatory Board. Since then, Synergy has been providing support, IT Management, and connectivity to all its sister operations while also expanding its functions and services particularly into the areas of Project Management, Software Development and CyberSec.
Responsibilities
- Provide help and advice to people and organizations using computer software or equipment.
- Support information technology (IT) employees within the organization and assist non-IT users who are having computer or application problems.
- Test and evaluate existing network systems.
- Perform regular maintenance to ensure that networks operate correctly.
- Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
- Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
- Solve technical problems quickly and effectively.
- Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
- Work well in high-pressure situations (e.g., computer or system shutdowns).
- Make decisions quickly, often with limited information.
- Train users how to use new hardware, software; use new features of existing software; etc.
Qualifications
- A bachelor’s degree is preferred although this could be overlooked if the candidate has actual on the job experience on similar positions.
- One or more years of tech support experience ispreferable, though we will train the right candidate.
- Good communication skills and the ability to work well with people at all levels are essential; job requires an excellent listener and very strong interpersonal skills.
- Need a great eye for detail and strong problem-solving ability.
- Capacity to work with little supervision.
- Proficient in English and Spanish, both spoken and written.
