What are the responsibilities and job description for the Soft Count Clerk - Casino del Mar position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- The Count Room Clerk performs a variety of clerical duties and any other duties not necessary of accounting naturebut essential to the operation of the casino.
- Count, sort, and record currency and coins from various casino operations, including slot machines, table games, and other revenue sources.
- Verify the accuracy of funds by reconciling totals with the documented amounts.
- Process daily cash deposits.
- Posting daily journal entries.
- Reconcile tickets (TITO) reports.
- Accurately document all counts and discrepancies, preparing reports as required by the Soft Count Supervisor or Manager.
- Assist on any others duties and/or functions assigned which are not compatible with the functions performed in theCount Room.
- Use the casino system as directed and as necessary.
- Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s,SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act.
- Adhere to all gaming regulations and internal controls to ensure compliance with local, state, and federal laws.
- Report any suspicious activities or irregularities to the Soft Count Supervisor immediately.
- Work closely with other soft count clerks and department staff to ensure smooth and efficient operations.
- Follow all security protocols to ensure the safety and integrity of the count room and its operations.
- Must be able to stand or sit for extended periods, handle large amounts of currency, and perform repetitive tasks with accuracy.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Assist other employees to ensure proper coverage and prompt guest service.
- Perform other reasonable job duties as by supervisor.
Qualifications
- Hospitality oriented
- Strong numerical and analytical skills, attention to detail, and the ability to work in a fast-paced environment. Familiarity with counting machines and basic computer software is a plus.
- Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
- Must be able to obtain and maintain a gaming license, pass a background check, and be able to work in a secure, confined environment.
- The role may require working early mornings, weekends, and holidays depending on the casino’s operational needs. Must be able to work at 4am shift.
- Ability to lift up to 25 pounds.
- Fully Bilingual a Must (Spanish/English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
