What are the responsibilities and job description for the Dispatcher DSR position at The Contractor Consultants?
Join Our Team as a Dispatcher DSR at Swick Home Services! 🚨Job Title : Dispatcher DSRCompany Name : Swick Home ServicesPay Range : Starting at $16.00 / hour commissionsIndustry : HVAC and Plumbing - Residential, CommercialLocation : Marquette, MIJob OverviewSwick Home Services is seeking a highly organized and detail-oriented Dispatcher to join our growing team in Marquette and the Upper Peninsula. As a Dispatcher, you'll play a critical role in coordinating our service operations to ensure customers receive timely and professional service. Your ability to prioritize tasks, communicate effectively, and maintain calm under pressure will be key to your success in this position.Who We AreEstablished in 1977, Swick Home Services has been a trusted provider of top-notch Plumbing, HVAC, and water treatment solutions for over 45 years. We are a privately owned company dedicated to delivering superior residential and light commercial services. Known for our commitment to excellence, we foster a family-like environment where team members grow together while serving our vibrant community.Key Responsibilities-Set the Board : Strategically schedule service technicians to maximize efficiency and profitability.-Communicate with customers to assess their service needs and schedule appointments.-Notify employees of their assignments and keep them informed throughout the day.-Capable of effectively managing and coordinating schedules for 8-12 field employees.-Review and manage work orders, ensuring accurate documentation of completed services.-Receive and route check-in calls from field employees and assign their next tasks.-Maintain detailed repair records in the customer database for seamless service history tracking.-Create and deliver reports as needed for dispatch and service performance.-Update customers regularly and in a timely manner.-Ability to track daily revenue.Qualifications-Professional and courteous telephone manner.-Experience handling multi-line phone systems preferred.-Strong multitasking abilities with attention to detail in a fast-paced environment.-Basic computer skills, including proficiency in Microsoft Outlook, Word, and Excel.-Strong interpersonal skills : communication, problem-solving, and organizational skills.-Ability to perform tasks under general supervision with patience and endurance.-High school diploma or GED required; 1 years of dispatch experience required but not mandatory-training available for the right candidate.Benefits of Joining Our Team-Health & Wellness-Medical, dental, and vision insurance starting on the 91st day.-Health Savings Account (HSA) options.-Life insurance coverage.-Short-term and long-term disability insurance.-Retirement Savings-401(k) plan with employer match up to 4% after one year.-Work-Life Balance-No nights or weekends required; enjoy a flexible schedule.-Paid vacation (prorated based on start date).-Holiday pay after one year.-Time-and-a-half pay on your birthday if worked.-Volunteer Time Off (VTO).-Professional Growth-Paid in-house training and opportunities for additional certifications.-Clear pathways for growth and advancement within the company.-Company Perks-Bonuses for achieving daily and monthly goals.-Team-building events, including holiday parties and picnics.-Recognition programs and a supportive company culture.-Employee referral bonus program.Work Schedule-Full-time, Monday through Friday.-Day shifts only-no nights or weekends.Work Location-Marquette, MI, and the surrounding Upper Peninsula area.Equal Opportunity EmploymentSwick Home Services fosters a family-oriented, inclusive workplace where employees are valued and supported. We are committed to diversity and provide equal opportunities to all individuals regardless of race, religion, gender, age, or sexual identity.📞 Apply now to join a team that's as dedicated to quality service as it is to employee satisfaction!
Salary : $16
