What are the responsibilities and job description for the Host position at The Crown & Fiddle?
Job Overview
We are seeking a friendly and organized Host/Host to join our team. In this role, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a positive dining experience. The ideal candidate will possess excellent communication skills and a passion for customer service, making them a vital part of our hospitality team.
Responsibilities
- Greet guests warmly as they arrive and escort them to their tables.
- Manage reservations and seating arrangements efficiently to optimize flow and minimize wait times.
- Provide menus and inform guests about daily specials or promotions.
- Maintain an organized waiting list during busy periods and communicate estimated wait times to guests.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Collaborate with servers and kitchen staff to ensure smooth service operations.
- Address guest inquiries or concerns promptly, ensuring guest satisfaction at all times.
- Utilize Aloha POS system for managing reservations and guest information as needed.
Qualifications
- Previous experience in a restaurant or food service environment is preferred.
- Strong guest relations skills with a focus on exceptional customer service.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with guests and team members.
- A background in hospitality or hotel services is a plus.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including evenings and weekends as required.
- A positive attitude with a willingness to help others is essential for success in this role.
Join our team as a Host/Host and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Night shift
Work Location: In person
Salary : $11 - $14