What are the responsibilities and job description for the Front Desk Coordinator/Receptionist position at The Dollhouse Salon & Extension Studio?
As the Front Desk Coordinator, you set the tone the moment a guest walks through our doors. You are the first point of contact and the heartbeat of the salon. With a natural flair for hospitality, organization, and discretion, you ensure that every client feels welcomed, valued, and looked after from start to finish.
Key Responsibilities:
- Greet all guests with warmth and professionalism, offering refreshments and ensuring comfort.
- Manage the salon software with precision, coordinating bookings, appointments, and changes efficiently.
- Handle phone, email, and in-person inquiries with grace and clarity.
- Maintain a clean, beautiful, and serene front-of-house area at all times.
- Upsell services, treatments, and retail products with genuine enthusiasm and knowledge.
- Support stylists with scheduling and client flow.
- Manage transactions and reconcile end-of-day sales accurately.
- Handle any issues or complaints discreetly and professionally, ensuring client satisfaction.
- Coordinate client reminders, confirmations, and follow-ups.
- Build strong client relationships and remember regulars’ preferences and needs.
Ideal Candidate:
- Experience in a similar front-of-house, reception, or hospitality role.
- Immaculate personal presentation and a calm, composed demeanor.
- Outstanding interpersonal and communication skills.
- Highly organized with a sharp eye for detail.
- Tech-savvy and comfortable with booking softwares.
- Proactive, reliable, and able to multitask under pressure.
- Discreet, professional, and trustworthy — you understand the importance of confidentiality in a luxury space.
- A genuine love for beauty, wellness, and customer care.
Perks:
- Work in a beautiful, inspiring environment with a supportive team.
- Generous staff discounts on treatments and retail.
- Opportunities for growth, training, and development.
- Regular team events and appreciation initiatives.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Location:
- Auburn, AL 36830 (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Auburn, AL 36830 (Required)
Work Location: In person
Salary : $15