Benefits Specialist - Dollywood Parks & Resorts - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Onboarding Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Onboarding Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Benefits Specialist position is an hourly/non-exempt position in the Human Resources department. Under general supervision the Benefits Specialist is responsible for assisting with the administration of employee benefit programs for the Dollywood Company and to comply with applicable regulations on matters relating to company sponsored benefits programs. 

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist hosts with Benefit enrollments and dis-enrollments through the host hub
• Distributes all benefit enrollment materials and determines eligibility
• Perform regular audits and quality checks of benefit data
• Assists Hosts regarding benefits claim issues and plan changes
• Processes and administers all leave of absence requests and paperwork: medical, personal, and FMLA
• Effectively interprets FMLA and ADA implications as they are related to leave of absences and accommodations
• Assists with annual enrollment process
• Prepares and communicates accurate and timely benefit information to Hosts and Corporate Office
• Provides services to Hosts to answer benefit-related questions, resolve problems related to access to or payment of benefits
• Serve as an on-site expert for all Dollywood benefits and ensure compliance with all relevant legislation including but not limited to the ADA, ACA, FMLA, COBRA, USERRA and HIPPA
• Assists with running reports, Host communication, and corporate requests
• Support Human Resources team with various events such as mass hiring days, rehire processing, Host events, etc.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age
• A minimum of two (2) years of work experience in a high demand, high volume office setting
• A work history that displays firm knowledge of ADA, ACA, FMLA, COBRA, USERRA and HIPAA legislation strongly preferred
• Proven experience showing a high level of organization and ability to prioritize workflow
• Proven experience to work well with a team, work with minimal supervision, and meet deadlines
• Position requires attention to detail, analysis, and problem-solving skills
• Must successfully pass a background check and obtain a Tennessee driver’s license and state required auto insurance
• Must maintain strict confidentiality and judgment regarding privileged information

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation to others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Able to lift up to 25 pounds

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.