Patient Service Associate - Bilingual (Receptionist)

Description

Organization Overview:  

The Door helps over eleven thousand young people, most referred by their peers, with primary health care, prenatal care and health education, mental health counseling, legal services, GED, ESL, tutoring and homework help, college preparation and computer classes, career development services and training, job placement, daily meals, arts, sports, and recreational activities.  Its mission is to empower young people to reach their potential by providing comprehensive youth development services in a diverse and caring environment. 

Position Overview:  

The Patient Service Associate is an integral part of the health center team.  This crucial position is the first point of contact a young person makes with the health center. The incumbent should possess excellent interpersonal and communication, and organizational skills.                           

Responsibilities: 

• Greet and welcome young people, answer the telephone, schedule appointments, and overall, provide young people with excellent patient experience in the health center 

• Screen young people to determine appointments, medical/counseling needs, or other services 

• Make phone calls, send emails, text messages, or portal messages to remind patients of upcoming appointments, or to re-schedule clients who have missed or cancelled appointments 

• Maintain, prepare and copy/fax medical record requests 

• Utilize ePACES (Medicaid website), determine Medicaid eligibility and identify insurance plans 

• Register & interview young people, assemble medical records and request pertinent information 

• Scan and file patient documents in the patient’s medical record in eClinicalWorks Responsible for the collection and distribution of mail for the health center 

• Participates in patient-centered medical home care team collaboration, including team huddles. 

• Performs other related tasks as requested by supervisor 

Qualifications: 

•  Bilingual English / Spanish or French required

• Minimum of High School diploma/G.E.D. and 2 years of administrative, operations or clinical support experience required, preferably in a medical setting   

• Ability to establish a good rapport and to provide excellent customer service with young people, staff, vendors, and guests 

• Tech savvy including EMR experience (preferably eClinicalworks), Microsoft (Outlook, Teams, Excel, Word, PowerPoint) and other software programs

• Demonstrated proficiency in written and oral communication, and excellent interpersonal skills  

• Data entry experience and/or strong typing skills preferred  

• Strong organizational skills and ability to multitask in a face-paced environment  

• Ability to work independently 

Work Schedule: Full time, Monday – Friday, 9:30 am - 5:30 pm or 10:00 am – 6:00 pm, on site, 35 hours a week, including some evening hours 

Hourly Rate: $21 - $23 an hour

COVID -19 POLICY

The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Qualifications

Salary : $21 - $23