Front Desk Supervisor

The Farm at Natchez Trace is a locally owned luxury pet resort for dogs and cats, located on Hwy 96 near Bellevue and Fairview. We're excited to be celebrating our 20th year in business and looking for a Front Desk Supervisor. The position is Full-time (40 hours/week) Thursday thru Monday (Tuesday & Wednesday off each week). The hours are 9:45 am to 6:15 pm. Availability during holidays/high demand periods is required.

We provide competitive pay in addition to paid vacation days, paid sick days, medical, dental, vision and life insurance, along with excellent discounts on our products & services.

If you’re passionate about animals and enjoy providing excellent customer service, this may be the perfect job for you!

Responsibilities:

• Provide support & supervision to the front desk team, ensuring that all protocols are followed and tasks accomplished in a timely manner
• Maintain excellent client relations & resolve any issues promptly
• Handle Pre-Opening and Post-Closing Duties
• Perform Check-Ins, Check-Outs and reservations
• Answer phone with a courteous, informative, positive attitude. Respond accurately to all questions posted by potential clients and be able to obtain all information necessary to make reservations for all services.
• Handle dogs and cats of various sizes and breeds
• Maintain strong and supportive relationships with all departments.
• Conduct tours of the facility and answer questions pertaining to the history and all features and amenities
• Respond promptly to any concerns regarding the health of a canine or feline guest and communicate with the pet owner

Qualifications:

• Minimum of one year supervisory experience
• Front desk experience
• A customer focused mindset with excellent verbal and written communications
• Positive, energetic and enthusiastic
• Must be comfortable with all breeds and sizes of dogs and cats
• Must be detail oriented, with excellent follow-up skills
• Able to bend, squat and lift up to 40 pounds
• Must be proficient with computers and comfortable learning a new software system
• Must be able to properly and accurately handle monetary transactions, including reservation deposits, balances, tips, discounts, etc.

If interested in applying, please submit your resume and provide your pay expectation. Be sure to check out our virtual tour on our website.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• What is your hourly pay expectation?

Work Location: In person