What are the responsibilities and job description for the Appraisal Desk Analyst position at The Federal Savings Bank?
The Federal Savings Bank, a national bank specializing in residential mortgage lending, is hiring an Appraisal Desk Analyst to join our remote Appraisal Management team. This role includes monitoring of appraisal orders via the Reggora platform as well as collaborating with our appraisal partners and processing operations team members to ensure timely receipt, review, and delivery of appraisals. This position will also be responsible for ensuring adherence to all AIR guidelines, compliance, and operations standards while providing exceptional customer service to bank colleagues and third party vendors.
Candidates are ideally physically located in the Pacific time zone. All applicants should be available to work in alignment with Pacific time and be flexible in their availability to work evenings as needed.
Duties and Responsibilities:
- Upon order of appraisal, track and follow up with appraisal partner to ensure turn time is met
- Review notes in Reggora to ensure all messages are being responded to in a timely manner
- Respond to AMC/AC when additional information is requested to keep the appraisal process moving
- Maintain effective communication between Operations team and appraisal partners
- Ensure UCDP/EAD/ECOA runs appropriately or reach out for assistance when errors occur
- Ensure timely ordering, tracking, and receipt of all appraisals within the Reggora platform
- 2-year degree or commensurate mortgage experience
- 1 year of experience with Encompass LOS
- 2 year of experience with an appraisal platform (Reggora Network preferred)
- Knowledge of appraisal guidelines for residential mortgages (Conventional, FHA, &VA)
- Proficiency with Microsoft Office Suites, particularly Excel, Outlook, and Teams
- Ability for flexibility in your schedule, especially during peak volume periods & month end (potential to work some evenings or weekends)
- Exceptional oral and written communication, for use both inside and outside the organization
What We Offer:
- Generous Vacation days and sick days
- Health, Dental, and Vision
- HSA and FSA plans available
- Company-paid life insurance
- Partial 401k matching
- Employee Assistance Program (EAP)
- Ongoing in-house training opportunities to broaden your industry knowledge
- Employee recognition on a national scale
- Small bank culture with big bank capabilities
- Career advancement - we promote from within!
The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
