Customer Service Representative

About The Ferrara Team:
The Ferrara Team is a dynamic, forward-thinking real estate group committed to providing personalized service to clients throughout their home-buying and selling journey. Our mission is to deliver exceptional experiences to our clients while fostering a collaborative and inclusive environment within our team. We are looking for a dedicated and friendly Customer Service Representative to join our team and help us maintain our high standard of customer care.

Position Overview:

As a Customer Service Representative for The Ferrara Team, you will be the first point of contact for clients, handling inquiries, providing support, and ensuring seamless communication throughout the buying and selling process. You’ll help us deliver a high-touch, tailored experience to our clients by handling everything from initial inquiries to assisting our agents with day-to-day tasks. Your role will be key in ensuring every client feels valued, supported, and informed.

Key Responsibilities:

• Client Interaction:
  Be the welcoming voice of The Ferrara Team by answering phone calls, emails, and chat inquiries, providing prompt, professional, and friendly responses to client needs.

• Scheduling & Coordination:
  Assist in coordinating property showings, client meetings, and agent schedules. Ensure the timely organization of appointments and follow-ups.

• Client Support:
  Act as a liaison between clients and agents, ensuring smooth communication. Help clients with basic questions about listings, market conditions, and the real estate process, offering expert guidance when possible.

• Administrative Assistance:
  Support agents with administrative tasks such as preparing documents, managing client records, and tracking transactions. Ensure that all client data is entered into our CRM system accurately and efficiently.

• Problem-Solving:
  Address client concerns and issues with a solution-oriented approach. If a challenge arises, you will work with the team to find the best resolution for both clients and agents.

• Follow-Up & Relationship Building:
  Foster relationships with clients by sending personalized follow-up emails, surveys, and thank-you notes. Help maintain a connection with clients even after a transaction has closed.

• Team Collaboration:
  Work closely with agents, marketing teams, and leadership to provide feedback, streamline processes, and help us deliver an exceptional real estate experience.

Qualifications:

• Experience:
  Previous customer service experience is preferred but not a deal breaker.

• Skills:
  Excellent communication and interpersonal skills. Ability to multi-task and prioritize effectively. Strong attention to detail and a proactive mindset.

• Tech-Savvy:
  Comfortable with CRM software, Microsoft Office Suite, and various communication tools (email, phone, video calls, etc.). Knowledge of real estate platforms or a willingness to learn is a plus.

• Positive Attitude:
  We’re looking for someone who is approachable, professional, and thrives in a collaborative environment. A strong desire to help people and provide outstanding service is essential.

• Adaptability:
  Our fast-paced environment means no two days are the same, so you must be flexible and comfortable with change.

Why Join The Ferrara Team?

• Supportive Team Culture:
  At The Ferrara Team, we value collaboration, continuous learning, and personal growth. You'll be part of a supportive and experienced team that works together to exceed client expectations.

• Career Development:
  We offer opportunities for advancement and career growth. If you're looking to expand your skills in real estate, this role is a great stepping stone toward broader opportunities in the industry.

• Competitive Pay & Benefits:
  Enjoy a competitive salary with performance-based incentives. We also offer benefits like [insert benefits like health insurance, paid time off, etc.].

• Impactful Work:
  As a CSR, you’ll play a pivotal role in shaping the experience of clients throughout their real estate journey. Your efforts will help build lasting relationships that contribute to the team’s success.