Digital Operations Coordinator

Job Summary:

The Digital Operations Coordinator will play a pivotal role in ensuring the efficient functioning of digital platforms and operations within the organization. This role involves managing digital tools, platforms, and processes, supporting internal teams, and enhancing digital workflows to streamline business activities. The coordinator will work closely with cross-functional teams to maintain the day-to-day operations, assist with digital project management, and improve overall operational effectiveness.

Key Responsibilities:

1. Digital Systems & Platform Management:

• Oversee the implementation, maintenance, and troubleshooting of digital tools and platforms used by the organization (e.g., CRM, marketing automation tools, project management platforms).
• Ensure platforms are functioning properly, including coordinating updates, bug fixes, and enhancements.
• Monitor digital workflows, identify inefficiencies, and recommend improvements.

2. Operational Support:

• Provide technical and operational support to internal teams, ensuring they have the resources and training to effectively utilize digital systems.
• Work with department leaders to gather requirements, develop digital solutions, and implement best practices.

3. Project Coordination:

• Assist in the planning, execution, and monitoring of digital-related projects, ensuring that deliverables meet deadlines, scope, and quality standards.
• Collaborate with various teams (IT, marketing, customer service, etc.) to ensure seamless project integration across departments.

4. Data Management & Reporting:

• Coordinate the collection, analysis, and reporting of digital data from platforms (e.g., user engagement, system performance, operational KPIs).
• Prepare regular reports and dashboards for leadership to support data-driven decision-making.

5. Process Improvement:

• Identify opportunities to optimize digital operations, recommending and implementing process improvements.
• Work closely with teams to ensure alignment of digital processes with overall business objectives.

6. Vendor & Stakeholder Communication:

• Liaise with external vendors and stakeholders to ensure the organization’s digital tools and services meet business requirements.
• Help manage digital service agreements and ensure the timely delivery of digital solutions from third-party vendors.

7. Troubleshooting & Problem-Solving:

• Serve as a point of contact for troubleshooting issues related to digital operations, working to resolve them promptly and effectively.
• Develop solutions for recurring issues to prevent future disruptions.

8. Training & Documentation:

• Create and update documentation, training materials, and guides for digital systems and reporting.
• Conduct training sessions for new users, helping them understand how to use digital tools and platforms effectively.

Qualifications:

· Education: Bachelor’s degree in Business Administration, Information Technology, Digital Media, or related field (or equivalent experience).

· Experience:

• 1-3 years of experience in digital operations, project management, or related fields.
• Experience with digital tools and platforms (e.g., CRM systems, CMS, project management software, analytics tools).
• Experience in troubleshooting digital systems and supporting operational workflows.

· Skills:

• Strong understanding of digital platforms, tools, and operations.
• Excellent project management skills with the ability to multitask and prioritize.
• Strong analytical and problem-solving skills.
• Effective communication skills with the ability to work across departments and with external vendors.
• Detail-oriented and organized with the ability to manage multiple tasks and projects.

· Technical Proficiency:

• Familiarity with project management software (e.g., Asana, Trello, JIRA).
• Comfortable with data analysis tools (e.g., Excel, Google Analytics, Tableau).
• Basic knowledge of HTML, CSS, or other web technologies is a plus.

Additional Requirements:

• Ability to adapt to a fast-paced, constantly changing environment.
• Strong team player with the ability to work independently when necessary.
• Passion for continuous learning and improving digital systems and operations.

This description provides a general overview of the responsibilities and qualifications for the Digital Operations Coordinator position. Specific duties may evolve as the role grows or as business needs change.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is mostly sedentary with periods of light physical activity. Typical positions require workers to walk or stand for long periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately noisy.

Job Type: Full-time

Pay: $19.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Colorado Springs, CO 80903

Salary : $19