IT Manager

Job Summary:

The IT Manager is responsible for overseeing and managing the information technology projects under the direction of the VP of IT and Digital.

Essential Job Duties and Responsibilities:

• Act as administrative and technical lead for the information technology department and related activities.

• Support and maintain all IT systems (multi-site), including business process software, telecommunications, networking infrastructure, servers, PCs, operating systems, hardware.

• Understanding of networking, VOIP, server, storage and security technologies (including PCI) and best practices required.

• Directs technical documentation of hardware/software additions or changes.

• Provide ongoing analysis and evaluation of existing IT systems, procedures, usage, problems and productivity.

• Create methods for continued improvement in all aspects of IT activity, including use of standardized procedures and checklists for common tasks/questions.

• Develop and enforce company IT policies and procedures.

• Maintain data security/control environment and IT Business Continuity/Disaster Recovery Plans.

• Remain current with regulations to ensure effectiveness and compliance.

• Coaches, mentors, and supervises a small team.

• Manages IT vendors and contractors.

• Coordinates the management of on-call schedule and coordination with Help Desk and other departments on a daily basis to ensure acceptable customer service levels.

• Ensure users obtain professional, courteous, and timely support and service for existing IT systems to maximize their productivity.

• Develops and implement user training on an as-needed basis.

• Maintain existing and new IT vendor relationships and contracts.

• After hours work and on-call support are required.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education & Work Experience Requirements:

Bachelor’s degree in Computer Science, Electrical Engineering or related field A minimum of 5 years of experience within an information technology role

Knowledge, Skills and Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills and abilities required.

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Familiar with operating systems, including MS Windows Server 2003 , Windows 7

• Familiar database management systems including MS SQL (SQL server management) or Progress

• Knowledge of scripting languages like perl

• Familiar with web technologies

• Familiar with cloud technology

• Familiar with MS Exchange and Active Directory

• Familiar with hosting & virtualization technologies, particularly VMWare

• Familiar with storage technologies including SANs

• Familiar with Cisco technologies including routers, switches, firewalls, phone systems

• Knowledge of applicable data privacy practices and laws

• Excellent interpersonal, oral and written skills are required

• Strong teamwork and communication skills are essential

• Ability to work independently and unsupervised within all levels of the department and corporation

• Highly self-motivated and directed; with keen attention to detail

• Adept at problem solving, team building, priority setting, issue resolution and resource management

• Strong organizational, analytical and communication skills required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; crouch, sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet and occasionally moderately noisy.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $65,000 - $85,000