Customer Service Representative - CSR

The Habegger Corporation in Nashville, TN is looking to hire a full-time Customer Service Representative (CSR) to support its day-to-day operations. This role is primarily focused on customer service and order fulfillment, with additional responsibilities assisting warehouse operations as needed and occasionally serving as a backup driver for local deliveries. Are you a positive person with excellent problem-solving skills? Would you like to work with a family-owned company that will help you develop your career? Do you want to work in a dynamic environment with a great team? If so, please read on!

This customer service position earns a competitive salary starting at $45k/year , depending on skill level and industry experience. We provide excellent benefits, including health, dental, Aflac, a 401(k) plan with up to a 5% company match, PTO, profit sharing, a flexible spending account (FSA), and life insurance. If this sounds like the right opportunity for you, apply today!

ABOUT THE HABEGGER CORPORATION

We are an experienced Heating, Ventilation, and Air Conditioning (HVAC) distributor providing top-quality products since 1952. We have over 50 locations in 9 states and have demonstrated customer loyalty and support in helping businesses grow. Our goal is to be number one in the industry while maintaining the highest ethical standards.

Here at The Habegger Corporation, our philosophy is to "hire good people, give them the tools, and get out of the way." We know that our team of outstanding employees is why we have the success that we do, so we offer a culture of growth, great pay, and excellent benefits.

A DAY IN THE LIFE OF CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative (CSR), you play a vital role in ensuring customer satisfaction and keeping daily operations running smoothly. Each day brings a variety of responsibilities, from handling administrative tasks to providing exceptional customer support. Whether responding to emails and phone calls or assisting customers in person, you maintain a professional and friendly demeanor, addressing inquiries and promoting our HVAC products as the best solutions for their needs. In addition to customer interactions, you assist with order fulfillment by staging and processing orders, monitoring inventory levels, and stocking shelves to ensure accurate material counts. When supplies run low, you promptly fulfill parts requests to keep operations efficient.

Additionally, you may be asked to assist the warehouse by safely loading and unloading trucks, staging and shipping orders, or making local deliveries in our company-owned box truck. Adhering to all safety protocols and procedures, you ensure that materials are handled properly and deliveries are made with care. Your attention to detail, commitment to service, and focus on workplace safety help create a seamless experience for our customers while contributing to the overall success of our company.

QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE (CSR)

• Previous customer service experience
• Strong communication and problem-solving skills
• Proficiency with computers and office software
• HVAC industry knowledge (preferred but not required)
• Forklift experience (preferred but not required)
• Physically able to perform the necessary functions of the job, including lifting up to 50 lbs
• Must be 21 years of age (required for back-up driver duties)
• Valid driver's license with a good driving record (required for back-up driver duties)
• Has or willing to obtain a Medical DOT card (required for back-up driver duties)
• High school diploma or equivalent

Are you an experienced customer service professional with strong communication and problem-solving skills? Do you take pride in your attention to detail, sense of urgency, and commitment to safety and integrity in the workplace? Are you proficient with computers and office software and eager to learn and grow in a dynamic environment? Do you have HVAC industry knowledge or forklift experience (preferred but not required)?

Are you physically capable of performing job functions, including lifting up to 50 lbs? Are you at least 21 years old with a valid driver's license and a good driving record to serve as a backup driver when needed? Are you willing to obtain a Medical DOT card if you don't already have one? Do you have a high school diploma or equivalent?

If you answered yes to these questions, we encourage you to apply!

WORK SCHEDULE FOR CUSTOMER SERVICE REPRESENTATIVE (CSR)

This customer service position is a full-time, salary position with the majority of your hours scheduled between the store hours of 7:00am - 4:30pm, Monday - Friday. Some additional hours may be required at times based on the seasonality of our business and/or special projects.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 37210

Salary : $45,000