CL Ops - Business Analyst I

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines team is seeking a Business Analyst I in our Worcester, MA or Howell, MI location. This is a full time, exempt role. This is a hybrid opportunity.

POSITION OVERVIEW: A Data & Reporting business operations analyst is a professional who resolves production support issues related to business operations reporting, tools, and databases. Business operations analysts will handle intake and resolution of production support tasks, including break/fixes, data integrity exercises, user and report management, and minor enhancements. Business operations analysts will work with other members of the Data & Reporting team, the Process Center of Excellence, and project teams to create supporting documentation and transfer production support tasks for new development.

IN THIS ROLE, YOU WILL BE:

• Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.
• Responsible for the prioritizing, analyzing, resolving, documenting, and communicating on various production support tasks
• Collaborating with all relevant parties by demonstrating knowledge of the business technical systems and providing timely and accurate information to business partners
• Collaborating with project teams to document production support tasks
• Applying standards and best practices as defined by Performance Excellence leadership
• Independently and collaboratively working through root cause analysis
• Identifies and recommends improvements when appropriate.
• May develop and execute reports based on basic business requirements by extracting data from a business application or information system and validating results.
• Monitor and respond to business inquiries through shared mailboxes, maintaining ownership over communication with business partners during critical break/fixes

WHAT YOU NEED TO APPLY:

• Typically has 0-2 years related experience and a bachelor’s degree or equivalent. Work under supervision of more experienced data engineer or BI Developer.
• Performs work in support of multiple departments, lines of business, and/or products
• Participates in the prioritizing, analyzing, resolving, documenting, and communicating on various production support tasks
• Collaborates with project teams to document and transfer production support tasks upon completion
• Understands a basic awareness of all Data & Reporting capabilities and reporting/tool suite
• May participate across multiple project methodologies-agile, waterfall, iterative
• Solicits & applies standards and best practices as defined by Performance Excellence leadership
• Works independently while seek guidance from more senior BI Developers or Data Engineers and manager
• Ability to independently analyze root cause and implement fixes

Ownership over communication with business partners during break/fixes and over team mailboxes; prioritizing requests based on impact and audience

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.