What are the responsibilities and job description for the CL Ops - Supervisor Business Operations position at The Hanover Insurance Group?
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Commercial Lines Operations team is currently seeking a Supervisor of Business Operations. This is a full time, exempt role.
POSITION OVERVIEW:
Assists the department manager with developing the skills, providing technical guidance, and monitoring of performance levels within our Rating organization. Builds a highly engaged workforce to achieve key business strategies through effective coaching, processes and workflow. Responsible for developing employees through recurring coaching interactions and mentorship in order to generate exceptional service experiences for our insureds, agents and customers.
IN THIS ROLE, YOU WILL:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Our Commercial Lines Operations team is currently seeking a Supervisor of Business Operations. This is a full time, exempt role.
POSITION OVERVIEW:
Assists the department manager with developing the skills, providing technical guidance, and monitoring of performance levels within our Rating organization. Builds a highly engaged workforce to achieve key business strategies through effective coaching, processes and workflow. Responsible for developing employees through recurring coaching interactions and mentorship in order to generate exceptional service experiences for our insureds, agents and customers.
IN THIS ROLE, YOU WILL:
- Responsible for of direct supervision of raters.
- Assist department manager with initiatives and projects as assigned.
- Coordinate work assignments new business including high priority and escalated items. Assist team lead when needed with for all transaction types across all lines of business.
- Monitor work volumes and reallocate as appropriate while reaching across regions to seek and provide lift as capacity allows.
- Monitor team and individual performance and provide regular feedback to team members and manager.
- Mentor and coach individuals to assist with performance achievement.
- Work with manager on employee development, including performance actions where appropriate.
- Communicate regularly and effectively across teams, including underwriting partners.
- Consult with and assist manager in ensuring service standards and other performance metrics are consistently maintained.
- Ability to mentor team and coach associates on various system and processing techniques.
- Maintain an emphasis on achieving Rating Operations performance excellence.
- Reinforce usage of technology, best practices and procedures.
- Identify opportunities for improvement and communicate to the proper audience in an appropriate and timely manner.
- Collaborate with business partners across the organization to address, resolve and prevent breakdowns in service.
- Participate in special assignments or projects as assigned.
- 3 to 5 years of Rating experience required.
- Bachelor’s degree in Business or Accounting preferred (or equivalent business experience).
- Strong written and verbal communication skills.
- Good organizational and time management skills.
- Prior supervisory or coaching experience is preferred but not required.
- Ability to interact with managers and staff at all levels.
- Strong problem-solving Skills.
- Flexibility as the position grows and evolves.
- Conflict resolution skills.
- Strong customer service skills.
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
