CL Ops - Specialty UA (Surety)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines Operations team is currently seeking an Underwriting Associate for Surety to join our growing team in our Worcester, MA or Howell, MI offices. This is a full time, hybrid, non-exempt role.

POSITION OVERVIEW:

This position serves as an essential member of the business UA team by supporting various Underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business, adjustments, cancel/rewrites, cancellations, new account submissions, and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers.

IN THIS ROLE, YOU WILL:

• Supports the Underwriter in new business and renewal activities.
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Forwards specific requests to the workflow management system, manages work within the system, and completes work items timely to ensure accurate production and service data.
• Updates work management system statuses throughout the cycle of the policy and monitors work in queue.
• Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance with Best Practice guidelines.
• May partner with agency accounting for audit transactions and overdue premium reconciliation.
• Consistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards.
• Conducts bond number audits monthly and partners with team members to resolve any discrepancies identified. Escalates aged items, as appropriate.
• Handles urgent and escalated requests from underwriting, agents, team members, and the manager.
• Facilitates transfer of specific transactions for manual issuance in the accounting system, provides detailed processing instructions and updates appropriate statuses.
• Uses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely.
• Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
• Responds to account inquiries such as accounting status and billing issues.
• Manages account information ensures accuracy of input into all appropriate systems.
• Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules.
• Can assist with cross-training support of UA teammates.
• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals.
• Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment.
  
  

WHAT YOU NEED TO APPLY:

• Associate’s Degree or equivalent.
• 1-2 Years of related insurance experience.
• Ability to use a personal computer and other standard office equipment.
• Fundamental underwriting, practices, procedures, workflows, systems & tools.
• Robust functional knowledge of product offerings and solid business acumen.
• Strong analytical and critical thinking skills.
• Strong organizational skills, including desk and time management.
• Strong attention to detail - comprehensive understanding of systems and workflows.
• Ability to work cross-functionally.
• Ability to multitask effectively in a dynamic, fast paced environment and adapt to changes seamlessly.
  
  

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
  
  

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .

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