Front Office Coordinator

Position: Front Office Coordinator
Location: The Harbors Senior Living of Fridley
Hours: 8:00 AM to 4:30 PM, Monday through Friday (Weekends as needed)

Supervision: Under the direct supervision of the Executive Director

Overview:
The Harbors Senior Living of Fridley is seeking a highly organized and customer-focused individual to join our team as a Front Office Coordinator. This vital role is the first point of contact for residents, families, staff, and visitors. The ideal candidate will possess exceptional communication skills, a positive attitude, and a strong ability to manage multiple tasks efficiently.

Key Responsibilities:

• Front Desk Management: Serve as the primary point of contact at the front desk, greeting visitors, residents, and staff with a friendly and professional demeanor.
• Phone Triage: Answer and triage incoming phone calls, directing them to the appropriate departments or individuals, and handling inquiries with accuracy and efficiency.
• Information Triage: Communicate critical information to the Executive Director and Administrative Manager as necessary.
• Guidance & Direction: Assist residents, family members, and staff by answering questions and providing directions or information as needed.
• Key & Fob Management: Responsible for making and distributing keys and fobs to staff and family members, ensuring accurate records are maintained.
• Maintenance of First Floor: Maintain the appearance and supplies of the first floor, ensuring a welcoming and well-stocked environment.
• Administrative Support: Provide administrative support as needed, including tasks related to Microsoft Office (PowerPoint, Word, Excel, and Outlook).

Qualifications:

• Customer Service: Must possess excellent customer service skills, with the ability to communicate effectively and compassionately with residents, families, and staff.
• Technical Skills: Extensive knowledge and proficiency in Microsoft Office, including PowerPoint, Word, Excel, and Outlook.
• Attitude & Flexibility: A positive attitude and a willingness to assist in various tasks are essential. Must be adaptable and willing to work flexible hours, including occasional weekends.
• Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple responsibilities simultaneously.

Schedule:
This position is scheduled for 8:00 AM to 4:30 PM, Monday through Friday. Weekend hours may be required as needed, with the option to flex time during the week.

How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience thru really.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Receptionist: 3 years (Required)
• Healthcare: 1 year (Preferred)
• Scheduling: 1 year (Preferred)
• Administrative Support: 3 years (Required)
• Microsoft Office: 1 year (Required)
• Office Management: 2 years (Required)

Ability to Commute:

• Minneapolis, MN 55421 (Required)

Work Location: In person

Salary : $15 - $19