Customer Service Representative

CRS I Claims - CQ10AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Service Specialist, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

Location : This role is Hybrid. Training is onsite in our Naperville, IL office.

Work Arrangements : The Hartford is proud to offer a hybrid work location model that is designed to support flexibility. Training for this role will be conducted in-office. The option to participate in two-day remote work will be offered after role efficiency is attained, subject to manager discretion and based on business need.

Start Date : April 28, 2025

Training Hours : Monday - Friday 9 : 30 AM-6 : 00 PM CST (12 weeks)

Post Training Hours : Monday - Friday 9 : 30 AM-6 : 00 PM CST

Base pay is $23 per hour with opportunity for growth.

KEY RESPONSIBILITIES :

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Provide Exceptional Customer Service experience to our policyholders in every interaction.

Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and / or billing.

Initiate claims according to claims best practices and assist with existing claim inquiries.

Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.

Promote digital self service capabilities.

Utilize multiple computer applications with accuracy.

Required to commit to the training and work schedule.

Have a dedicated workspace free from distractions during work and training hours.

QUALIFICATIONS :

A demonstrated background in customer service, insurance, retail, restaurant, or a related field

Excellent verbal and written communication skills with strong ability to empathize with customers

Ability to work in a fast-paced complex environment while multitasking

Strong attention to detail

Experience working in a Windows-based computer environment

The ability to work in a collaborative environment

Problem solving and critical thinking skills

Bilingual – (Spanish / English is a plus) to develop and enhance strong impactful customer relationships

High School Diploma or equivalent required, bachelor’s degree a plus

For full-time, occasional, part-time, or remote positions : (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem / router / gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload / download speeds of 10Mbps / 100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit your personal computer

ADDITIONAL INFORMATION :

• We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

BENEFITS :

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is :

42,560 - $63,840

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

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Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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Unincorporated Areas of LA County, CA (Applicant Information)

Salary : $42,560 - $63,840