Property Major Case Manager

Manager NGA - CL07GE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The PMC Flex Manager will oversee a team of Associate General Adjusters (AGAs) managing claims virtually. The Flex Manager's responsibilities include overseeing the reserving, investigating, valuating, disposing, and settling of commercial property claims in accordance with corporate claim settlement policies, procedures, and relevant statutory, regulatory, and ethical requirements throughout the United States. Reporting to a Property Major Case Director, you will operate within a dynamic team environment, sharing business knowledge and claim handling expertise with PMC team members and business partners. The Flex Manager will also collaborate with the PMC Triage Manager to identify losses within scope, aiming to achieve positive outcomes while minimizing expenses. Additionally, Flex Manager will manage and participate in exciting projects both internal and external to PMC, driving change and innovation within the organization. As a PMC Flex Manager, you will play a pivotal role in ensuring fair, equitable, and timely claim dispositions, directly influencing the satisfaction and trust of our clients. This position offers the opportunity to lead and develop a high-performing team, providing comprehensive training and coaching to prepare staff for future opportunities within PMC.

Work Arrangements

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities

• Supervise a team of AGAs who manage large claims from their desks utilizing cutting-edge tools, technology, and vendors to efficiently handle claims.
• Evaluate and oversee performance by systematically utilizing organizational metrics to gain insights into different aspects of operations. This involves analyzing key performance indicators (KPIs) and other relevant data to identify trends, measure efficiency, and determine areas for improvement. By leveraging these metrics, Flex Manager can make informed decisions, set strategic goals, and implement strategies to enhance overall performance.
• Utilize financial reporting tools to monitor and address reserve accuracy and trends.
• Maintain, communicate, and teach a thorough understanding of business vision, strategies, and plans for achieving business goals.
• Manage and implement change, explaining the reasons behind business goals.
• Stay updated on issues affecting commercial lines business, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, and internal initiatives.
• Apply critical thinking skills to gather information, apply reasoning, draw conclusions, and make decisions based on analysis, experience, and judgment.
• Accurately assess the indemnity and expense exposure of assigned claims and manage the accurate setting of reserves.
• Use organizational and communication skills to effectively manage the resolution of assigned claims, meet claim deadlines, and utilize resources appropriately.
• Apply claims functional knowledge to interpret and apply insurance coverage correctly.
• Train, coach, and develop staff to perform their jobs and achieve individual and professional goals.
• Provide comprehensive training, coaching, and development to staff, preparing them for future opportunities as general adjusters within PMC.
• Meet the expectations and requirements of internal and external customers.
• Create and support a team environment that champions Claim's Diversity, Equity, and Inclusion initiatives, valuing individual differences and building a diverse team.
• Build a high-performing team with diverse characteristics, valuing individual differences.
• Consistently act with integrity and adhere to principles of business ethics, demonstrating professionalism and establishing credibility when interacting with customers.
• Demonstrate professionalism and establish credibility when interacting with customers.
• Lead and manage staff at all levels, considering their experience, tenure, and professional development, ensuring they meet the expectations and requirements of internal and external customers
  
  

Qualifications

• 5 years commercial property claims background preferred.
• Prior leadership and/or mentoring experience preferred.
• Bachelor's degree or equivalent work experience (property claims preferred).
• Strong leadership skills in mentoring, coaching, and developing staff.
• Strong communication skills, both verbal and written, regardless of audience demographic.
• Cost estimation preferably using Xactimate and required computer competencies.
• Ability to handle Business Income Losses
• Good working knowledge of regional jurisdictional issues.
• Disciplined time management and organizational skills with the ability to function independently.
• Availability for nationwide catastrophe operations as necessary.
• MS Office knowledge (Excel).
• Ability to partner with internal and external customers.
• Possess analytical and critical thinking skills.
• Excellent time management abilities.
• Consistent and timely follow-through on customer needs.
• Strong understanding of reserve accuracy relative to claim exposures.
• Extensive knowledge of customer service drivers with the ability to resolve customer issues, needs, and concerns independently.
• Strong understanding of financial and operational reports for analysis and action planning.
  
  

Internet Requirements

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) 100MB download/10MB upload. Contact/Call center role using Genesys softphone and Citrix/ATO users. Users who participate in frequent Teams video conferences, as well as those who download/upload large file content throughout the workday.
• To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
  
  

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$133,440 - $200,160

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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