Receptionist - Design Center

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30 interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!

Position Purpose:

The HDDC Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the HDDC. Receptionists' will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists' are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Key Responsibilities:
90% Customer Service:

• Follows up with clients via telephone when appropriate
• Update calendars and schedules meetings for associates
• Resolves client complaints or involves the appropriate manager to ensure customer satisfaction
• Greet clients and offer a beverage as they enter the HDDC
• Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)
• Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party
• Receive, sort, and distribute daily mail/deliveries

10% Self-Development:

• Routinely develops skills in related areas of expertise
• Stays abreast of daily, weekly, monthly sales reports
• Proactively seeks knowledge on all HDDC products and services

Direct Manager/Direct Reports:

• This position reports to the Showroom Manager.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be available evenings and weekends

Preferred Qualifications:

• 1 years of Specialty Retail (Professional certifications are not required)
• Ability to use common office software applications, such as Outlook and Word
• Ability to work in a fast-paced environment
• Ability to work independently and with a team
• Strong verbal and written communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Competencies:

• Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction
• Drives Results: Delivers on commitments and expectations
• Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view
• Collaborates: Contributes to the group's efforts and steps forward to help as needed. Seeks input from others
• Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges