Virtual Apron Design Specialist - Closets (Remote)

Req131781

Position Purpose

The Virtual Apron Design Specialist is part of the Virtual Apron Selling team that supports helping customers with their projects. This role has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Apron Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. The Virtual Apron Design Specialist is also responsible for qualifying new customers, designing and customizing projects using various configurators according to customer needs, creating quotes for new projects, obtaining payment, and ensuring a consistent differentiated customer experience.

Key Responsibilities

• 75% Sell - Helping to manage a positive customer experience and deliver the right product for the right price
• 15% Customer Service - Answer store associate calls, leveraging product knowledge and training materials to help in store associates work with customers on closet projects
• 10% Other - Perform other duties as required by management
  
  

Direct Manager/Direct Reports

• Typically this position reports to Manager, Contact Center
• This position has 0 direct reports
  
  

Travel Requirements

• Typically requires no travel.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Previous customer service contact center experience or retail sales experience in closet design
• Consultative selling experience, ability to drive sales
• 3 years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
• Knowledge of how to configure designs in CAD type systems
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  
  

Preferred Education

• No additional education
  
  

Minimum Years Of Work Experience

• 5
  
  

Preferred Years Of Work Experience

• No additional years of experience
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Tech Savvy
• Customer Focus
• Organizational Savvy
• Prior customer service and sales experience selling closets
• Strong verbal and written communication
• Strong computer skills including MS Office Suite and other related computer systems
• Must adhere to work schedule
• Passion for providing customers excellent service to meet their unique needs
• Exemplary organization skills
• Ability to perform responsibilities of the role with minimal supervision