Hotel Night Auditor - Live On Premise Option

The Hotel Orange under renovations is looking for a dynamic positive team member is proficient in administrative work dealing with audits and reconciliation of hotel daily reports. We want to strive to bring only the best and offer exceptional service to our guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
• Check the guest in and out in an efficient manner
• Anticipate the guests needs and exceeds their expectations
• Proper cash and credit card handling
• Communicate effectively with guests
• Respond to guest inquiries and complaints in person and via telephone
• Effectively operate the hotel computer systems
• Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
• Monitor room availability, selling strategies, discounts and frequent guest program benefits
• Communicate and coordinate work orders
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieve messages from voice mail and forwards to appropriate personnel.
• Follow night audit hotel procedures and policies
• Other duties such as breakfast setup, laundry and light cleaning public areas.

Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks along with assigned operational tasks.

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Proficient in Microsoft Office Suite

Job Types: Full-time, Part-time

General RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
• Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
• Fulfill all Front Office functions while on shift.
• Follow up to ensure periodic checks are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily on shift
• Follow safety and emergency procedures according to hotel standards.
• Maintain proper record keeping (i.e. log books etc.) according to hotel.
• Be familiar with all hotel policies and house rules.
• Have a working knowledge of security procedures.
• Distribute work (i.e. housekeeping sheets, shift reports, maintenance work orders, revenue printouts.) as directed by S.O.P.'s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to hotel procedures.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Type: Part-time

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 2 years (Preferred)
• Hospitality Experience: 1 year (Preferred)

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• On call
• Weekends as needed

Work Location: In person

Salary : $10 - $13