What are the responsibilities and job description for the Fitness Service Agent position at The Houstonian Hotel, Club & Spa?
Purpose: To provide Members as well as guests with a positive and enjoyable workout experience that surpasses any other. The Fitness Service Agent will be friendly, helpful and attentive to those working out in the fitness area. They will provide the members with any needed service personalize it and go above and beyond to consistently exceed the customers’ needs. Knowledge and interest in Fitness are essential.
Skills, Characteristics and Physical Requirements
Energetic, enthusiastic, observant, attentive and motivated
Personal interest in health, fitness, athletics, working out, nutrition or related field
Professional appearance
Must be able to bend, push, pull and lift 30 pounds on a regular basis
Must be able to stand for long periods at a time
Proactive/self-motivated, seeking out things to do during “down times” and ways to improve the fitness facility and services
Excellent verbal and written communication skills
Exceptional customer service skills
Positive attitude
Basic knowledge of human anatomy, physiology and kinesiology
Basic knowledge of machine weights, free weights and cardiovascular equipment
Attending college for a degree in physical fitness, kinesiology or related field preferred or equivalent work experience
Responsibilities
- Meet and greet members and guests in a timely fashion with our standard greeting
- Answer phones with an upbeat tone using our standard greeting
- Provide timely and professional service while offering towels, water, newspapers and magazines to members as well as being observant to someone looking around in need of assistance
- Provide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the members’ expectations
- Basic computer knowledge to ring up merchandise sales (bars, drinks)
- Spot cleaning of equipment to ensure a great first impression when members arrive at machines. This includes regularly cleaning mirrors, benches, bars, cardio equipment, headsets, etc.
- Maintain a safe, neat workout environment. This includes re-racking weights, straightening and re-aligning equipment, re-wrapping cords, hanging handles and ropes, re-racking balls and other fitness equipment, etc.
- Assist members with adjusting workout equipment settings
- Showing members the proper technique of how to use the cardiovascular and weight machines
- Provide supervisors with timely and appropriate information needed for flyers, sign up sheets, etc.
- Keep supervisors informed of any repairs that need to be done to the facility or any of our equipment.
- Write up equipment that is need of repair or service and inform the engineering staff of any structural repairs.
- Assist with the arrival of new equipment, mats, furniture and delivering of daily purchases to our department. This often includes lifting heavy equipment, moving equipment and other supplies or tasks.
- Other duties or tasks as assigned by your supervisors that are related to the Fitness Department or The Houstonian Campus.
Challenges
- Continuous improvement. Continuously thinking of new ideas, new programs and better ways of doing things.
- Ensuring consistency of service in all areas of the Fitness Department.
- Maintaining working knowledge of basic concepts, trends and current research on nutrition and exercise.
- Finding new innovative ways to increase revenue with out losing the high level of continuous customer service.
Certifications
C.P.R and First Aid certified
Duties are subject to change and can be modified at anytime at the discretion of management. We ask all employees to be flexible and to perform requested duties to the best of their abilities at all times.
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
