Retail Salesperson- Part Time

Position Summary:  Sales Associates ensure that each guest receives outstanding service by providing a friendly environment, which includes consistent greeting and acknowledging every guest, maintaining solid product knowledge about merchandise, protecting company assets, and providing all other aspects of customer service. 

Responsible to:  Store Manager

Customer Service

• Thorough knowledge of all services; special orders, tailoring, shipping, gift cards, embroidery, gift-wrap, personal shopping and follow up
• Maintains an awareness of all promotions and new arrivals
• Work outside the point of sale at all times when not servicing guests
• Utilizes store communication tool (email) daily to stay well informed for each guest/member and information being shared
• Ability to work with more than one guest at a time

• Drives brand loyalty by presenting an outstanding shopping experience that includes a neat, clean, sized and replenished floor

Sales

• Management of client database
• Determine needs of guests and make suggestions while providing product knowledge
• Study product features, current trends and benefits to promote multiple sales
• Knowledge and achievement of daily/monthly sales goals
• Complete customer transactions with speed and accuracy

Inventory Management

• Understand how inventory movement through sales and returns affect inventory accuracy
• Assist in processing and replenishing merchandise and monitoring floors, shelves & back stock
• Assist with markdowns as directed
• Participate in physical inventory counts
• Provide feedback on shop inventory, reorders, guest comments
• Oversee and authorize guest returns, exchanges, merchandise credits and discounts according to company policies and procedures
• Ensures compliance of company practices, policies and procedures for loss and how to address
• Knowledge in ability to correctly print merchandise tickets

Operations

• Complete knowledge of store(s) layout and purpose; sales floor, storage and back stock
• Maintain shop’s visual merchandising and housekeeping standards 
• Participate in floor moves and training initiatives
• Performs any other duties as assigned by manager or supervisor
• Assures the completion of all POS transactions and the proper control of all media at the registers according to company policies and procedures
• Work to accomplish store’s daily/weekly to do list/opening/closing lists
• Utilize all tools and resources regarding operational excellence

Knowledge and Skills

(Level/Compensation based on experience, skills, competency and education)

• Prior retail sales experience and customer service experience preferred
• Retail knowledge and math skills
• Ability to operate all equipment necessary to perform the essential functions of the job
• Must have excellent verbal and written communication skills
• Ability to work independently and as a team
• Must have ability to work a flexible schedule
• Must be able to work weekends
• Must be able to work outside in elements
• Must have ability to process information/merchandise through POS register system
• Proficiency in Microsoft Office

Work Experience

• Demonstrates a culture in promoting diversity, equity and inclusion through development and modeling
• 5 years of guest experience (preferably luxury clothing) and a business/fashion/marketing degree is a major plus
• Hands on experience with POS/operation systems
• Exceptional communication and engagement skills
• Impeccable business ethics and professional integrity

Physical Requirements:

• Must be able to lift up to 30 pounds on a consistent basis
• Must be able to push on wheeled dolly or transport device up to 50 lbs up an incline. Weight may change
• Must be able to bend and stoop on a regular basis
• Must be able to stand for long periods at a time
• Must be able to work in a safe manner, following safety policies and procedures
• Must be able to stand on a 6’ ladder

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.  To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf