Spa Supervisor

MAJOR FUNCTIONS:        

Responsible for assisting the Spa Guest Experience Manager with administrative and operational duties within the guest service coordinator, group sales, and spa attendant areas.   Directs all efforts toward employee and guest satisfaction, the achievement and maintenance of The Spa standards and profit maximization.

GENERAL RESPONSIBILITIES:              

1. Assist with the day-to-day operations of the spa.
2. Assist the management team by providing them with the leadership necessary to attain their business goals and objectives.
3. Interacts with guests as needed to ensure optimum guest service and satisfaction.
4. Gives input regarding service and facility improvements.
5. Respond to employees and guests needs with genuine concern, a sense of urgency and in alignment with company philosophy and goals.
6. Assist with adding or moving lunches and appointments, upgrading or changing appointments and rectifying general spa reservation software issues.
7. Adhere to all standard policies and procedures.
8. Promote an atmosphere of teamwork.
9. Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.
10. Maintain a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.
11. Communicate thoroughly, clearly and concisely across departments and through levels within the company.
12. Maintain a cooperative, team-like attitude in working with management and employees in all Houstonian departments. Assist in achieving common goals of maximizing guest satisfaction and profit margins.
13. Assist with keeping all work areas neat, clean and organized at all times.
14. Utilize excellent time management and organizational skills while balancing multiple priorities and projects.
15. Attends meetings as required.
16. Maintain a positive attitude towards co-workers, guests and the job being performed.
17. Perform other job-related duties as directed.

SPECIFIC RESPONSIBILITIES:

1. Be fluent and knowledgeable about spa services, prices and facilities including locker room and guest service standards.
2. Maintain an in-depth knowledge of all computer programs necessary for booking or processing appointments and managing the guest services areas.
3. Promote and sell spa services and products using direct questioning and listening to guest’s needs.
4. Ensure that all work areas are neat, organized and well-maintained.
5. Assist in managing cash and system controls to ensure the safekeeping of assets, inventory and resources.
6. Assist with employee relations and training for all guest service coordinators and spa attendants.
7. Properly use authority within given guidelines to do anything to keep our guests happy.
8. Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
9. Attend all training sessions.
10. Perform any reasonable tasks assigned by a supervisor or manager.
11. Attend all staff meetings.
12. Adhere to the philosophy “It is not just the job of the spa housekeeper!”  I will practice consolidation and trading places with my fellow employees.
13. Clock in and out at every shift.
14. Report any maintenance problems throughout the spa to the proper authority.
15. Stay current and educated with new treatments and products in the Spa industry.
16. Promote self as well as other Spa, Hotel and Club affiliates and services.
17. Support fellow staff members by noticing how they are feeling and providing compassion.
18. Must maintain client and spa business confidentiality/privacy at all times.
19. Foster respect and support by motivating and practicing a hands-on supervisory style.
20. Must maintain client and spa business confidentiality/privacy at all times.
21. Act as Spa Manager-on-Duty when management team is off property.
22. Able to open and close the Spa as scheduled while completing all duties necessary for these shifts.
    

WORK SCHEDULE:          

1. The Spa functions 12-16 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
2. The Spa is currently open to guests from 8:00 AM to 6:00 PM Monday through Wednesday and from 8:00 AM to 8:00 PM Thursday through Sunday.  This may change based on business needs.
3. Report to work on time for your scheduled shifts.
4. Weekend work schedules are a part of this position.

PREREQUISITES:

1. Must speak fluent English.
2. TABC Certification is required for this position.
3. Must be proficient in basic functionality of Microsoft Word and Excel and able to learn Spa Software program.
4. 100% responsible for your time management of work projects.
5. Communicate effectively with supervisors and peers to ensure success.
6. Strong communication, organizational and written skills.
7. Must be able to multi-task.
8. Pleasant, out-going personality.
9.  Must be guest-service oriented.
10. Must be a team player and strategic thinker.
11. Must be able to deal with people in a professional manner under pressure.
12. Must be flexible in work scheduling.
13. Must be able to perform some strenuous physical labor (lifting boxes and laundry).
14. Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
15. Professional appearance.
16. Must be dignified: treat people at all times with courtesy and respect.

trustworthy: be completely honest in all interactions with others.

accountable:  stand behind the work you do.

friendly:  show compassion and respect.

SAFETY AWARENESS:

1. Attending all Houstonian training classes offered upon hire.
2. Follow all aspects of job safety.
3. Understand that the job may require bending, stooping, and lifting of materials up to 20 pounds.

SPA PHILOSOPHY:

When hired by the Spa at The Houstonian and upon completion of a training program, you will join a select group of professional men and women who are dedicated to providing the finest service in the spa industry.  You may be required to work weekends, holidays and irregular hours.  You will be confronted with a great variety of people with an equal variety of needs.  You will have to think on your feet, keep smiling and make sure our guests want to return to the Spa at The Houstonian. 

Most importantly, adapt to the theory of “If it is not in my job description it does not mean I am not responsible for it.”

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.  To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf