What are the responsibilities and job description for the Customer Service Specialist position at The ICEE Company?
About the Role
The Field Operations Manager is responsible for leading the field operations team and ensuring the success of the service center.
The successful candidate will have at least 5 years' experience working as a Service Technician or a similar role.
- The ideal candidate will be self-motivated, able to problem solve, detail-oriented, and able to stay on task.
- Excellent communication skills are essential to manage and motivate team members with authority and empathy.
The Field Operations Manager assumes a leadership role focused on fostering a collaborative and high-performing field operations team.
The responsibilities of this role include:
- Overseeing the daily operations and team leadership in the service center.
- Ensuring that KPIs for the service center are consistently met.
- Establishing action plans for areas of opportunity and providing timely coaching to the supervisor (s) and field team members, as appropriate.
- Leading the Field Service Supervisor (if applicable) and providing timely coaching, development, and feedback.
The ideal candidate will have strong mechanical aptitude and current service skills, as well as excellent organizational and time management skills.
Key Responsibilities
This role requires the ability to:
- Develop and implement operational processes to improve efficiency and productivity.
- Conduct regular reviews of sales invoices, service tickets, and active oversight of service calls.
- Collaborate with the Director of Field Operations to set and achieve goals for the service center.
- Provide coaching and development opportunities to team members.
