Digital Literacy Resource Navigator

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.

POSITION: Digital Literacy Resource Navigator

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48,600 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT: www.irco.org

STATUS: Full-Time with Benefits

PROGRAM(S): Pre-Employment Training (PET)

SECTOR: Refugee Services

REQUIREMENTS:

Bilingual in English and a 2nd language preferred but not required

Driving required occasionally. Must possess a valid driver’s license, verification of current auto insurance, and have full use of automobile during work hours.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
The Pre-Employment Training (PET) program, in collaboration with the Refugee Employment Services (RES) program serving new arrivals, provides both remote and in-person English as a Second Language (ESL) classes for six skill levels. PET also offers vocational training, digital literacy skill-building and resource navigation, computer lab access, and connections to local community resources and higher education. PET currently operates at IRCO sites in Portland and Beaverton.

Position Summary
The Digital Literacy Resource Navigator (DLRN) will advance digital equity by supporting adult learners through digital skills training and device acquisition. The DLRN will conduct classes covering topics such as hardware, device setup, software, email, Internet searching and safety, virtual learning platforms, job search and job application completion support. The DLRN will also focus on Microsoft Office Programs of which include Word and Excel. Besides providing training, this position will collaborate with IT, PET and RES Staff in ordering program equipment.

The DLRN will join the Pre-Employment Training team of instructors as part of IRCO’s Refugee Employment Services programming within the Workforce and Refugee Services Division in collaboration with other IRCO divisions.

Essential Functions

• Provide in-person and/or remote classroom instruction in digital literacy skills
• Utilize and update curricula incorporating culturally appropriate content aligned with participants’ needs and goals
• Teaches computer use for employment process such as job search, resume writing, applications and transportation planning
• Stores equipment in safe filing cabinets, assist distribution of equipment to clients and provide technical assistance with connecting to online classes
• Conducts a pre and post survey to ensure the clients are gaining the skills they need but also determining how to improve our classes
• Document their successes with clients through tracking, attendance, progress and then reporting
• Staff computer lab and respond to requests for drop-in assistance
• Collaborate with IRCO program staff to ensure culturally specific content and culturally responsive instruction
• Local travel may be required
• Ensure compliance with program, organizational, and funder requirements and standards

Secondary Functions

• Ability to work independently and proactively with minimal supervision
• Excellent verbal and written communication skills; detail oriented
• Understand the unique needs of adult learners in refugee and immigrant communities
• Ability to respect and maintain confidentiality of information and privacy of participants
• Experience working with immigrants and refugees from a variety of cultural and religious backgrounds preferred

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Bachelor’s degree
• Minimum 1-2 years of work experience
• Advanced expertise in digital literacy and training adult learners in the use of computer hardware and software
• Teaching experience required, or combination of relevant training skills and experience
• Experience or familiarity with digital skills assessments

Physical, Mental, & Environmental Requirements

• Positions at this level have a minimal need or ability to analyze problem or concepts or make decisions on the information
• Well protected environment with minimal hazards or obstacles
• Stable work schedule with no fluctuations

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values based initiatives.

How To Apply

• Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
• Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
• For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.