What are the responsibilities and job description for the Front Desk Agent position at THE INN-Pittsburgh?
A **Hotel Front Desk Associate** is responsible for greeting guests, managing reservations, and ensuring a pleasant stay for all visitors. Here's a brief job description:
### **Job Title:** Hotel Front Desk Associate
### **Responsibilities:**
- Greet guests and check them in and out
- Manage online and phone reservations
- Provide information about hotel amenities and services
- Handle guest complaints and special requests
- Coordinate with housekeeping to ensure rooms are ready
- Upsell additional services and facilities
- Maintain records of bookings and payments
### **Requirements:**
- Excellent communication and customer service skills
- Experience in hotel or customer service roles preferred
- Knowledge of hotel reservations software (e.g., Cloudbeds, RoomKeyPMS)
- Ability to multitask in a fast-paced environment
Job Types: Full-time, Part-time
Pay: $14.60 - $15.41 per hour
Expected hours: 36 per week
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Pittsburgh, PA 15216 (Required)
Ability to Relocate:
- Pittsburgh, PA 15216: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15