What are the responsibilities and job description for the ASC Patient Experience Representative (Full-Time) position at The Iowa Clinic?
The Iowa Clinic has an exciting opportunity to be a part of a team in our new musculoskeletal-focused ambulatory surgery center. Conveniently located near I-80 in Waukee, this state-of-the-art, 21,000 sq. ft. ASC will offer same-day joint replacement, orthopedic, sports medicine, foot and ankle, pain management surgery and a cardiac catheterization lab in an out-patient setting. We are looking for experienced professionals who enjoy being a part of a close-knit team and who align with our ACT values – Accountability, Compassion and Teamwork.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of a Patient Experience Representative in the Ambulatory Surgery Center at The Iowa Clinic might look like?
- Arrive at work in the morning – no night shifts here!
- Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
- This position will also serve as a resource to registration, scheduling, and clinical staff.
- Strives to create The Iowa Clinic Experience with each interaction.
- Leave in the evening – hooray for working standard clinic hours!
This job might be for you if you have…
Qualifications
- High School diploma or equivalent required.
- Experience scheduling surgical procedures in either a hospital or ambulatory surgery center setting is required.
- Medical terminology is required.
- Highly motivated to work in a healthcare setting.
Bonus points if…
- You love exceeding people’s expectations
- You enjoy having fun where you work
- Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic’s success
- Generous PTO accruals and paid holidays.
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Training and development programs
- Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
- Monthly departmental celebrations, jeans days and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication
Salary : $350
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