What are the responsibilities and job description for the Collections Specialist position at The Jewish Academy?
Job Summary
We are seeking a dedicated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing accounts receivable, negotiating payment plans, and ensuring timely collection of outstanding debts. This role requires strong communication skills and the ability to navigate complex financial situations while maintaining professionalism.
Duties
- Contact clients via phone and email to collect outstanding payments on accounts.
- Negotiate payment arrangements and terms with clients to facilitate timely collections.
- Review account details to identify discrepancies and resolve billing issues.
- Maintain accurate records of all communications and transactions related to collections.
- Perform account analysis to assess the status of overdue accounts and prioritize collection efforts.
- Collaborate with other departments, such as medical billing, to ensure accurate account reconciliation.
- Utilize medical terminology when discussing accounts related to healthcare services.
- Demonstrate excellent phone etiquette while interacting with clients and maintaining a positive rapport.
- Apply math skills for calculating payment plans and outstanding balances effectively.
Qualifications
- Proven experience in collections or a related field is preferred.
- Familiarity with medical terminology is a plus, particularly in relation to billing processes.
- Strong negotiation skills with the ability to handle difficult conversations professionally.
- Knowledge of accounts receivable and accounts payable processes is essential.
- Experience with account reconciliation and analysis is highly desirable.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Proficient in using accounting software and Microsoft Office Suite for documentation purposes.
- Attention to detail and strong organizational skills are crucial for managing multiple accounts effectively.
Join our team as a Collection Agent where you can make a significant impact by helping clients manage their financial obligations while ensuring the smooth operation of our financial processes.
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Hollywood, FL 33021 (Required)
Ability to Relocate:
- Hollywood, FL 33021: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $35