Case Manager [BILINGUAL]

Job Purpose

The Case Manager is responsible for providing comprehensive case management services to individuals and families in need of supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

Responsibilities

• Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on health, employment, finances, education and other essential needs.
• Connect clients to community resources and supportive services, including housing programs, mental health services, employment opportunities, classes and financial assistance.
• Serve as a liaison between clients and service providers, facilitating timely referrals and ensuring access to necessary services.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Maintain up-to-date knowledge of available community resources and programs.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Assess client's employment skills, interests and goals.
• Collaborate with the workforce and other case managers.
• Connect clients with relevant job trainings and employment readiness support.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into salesforce within 1 business day of client interaction.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Keep shared spreadsheets up to date.
• Collaborate with internal and external case managers and supervisors to ensure clients receive all possible services, resolve complex cases, and develop creative solutions to challenges.
• Any other job duties as assigned.
  
  

Education And Experience

• Bilingual in Spanish REQUIRED
• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field
• 1 year of Non-Profit Experience
• 2 years of experience in case management, social services, or community outreach.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution.
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
  
  

KEY COMPETENCIES

• Demonstrate values consistent with the stated mission and culture of The Just One Project.
• Demonstrates a commitment to understanding and addressing client needs.
• Fosters trust and rapport with clients while empowering them toward self-reliance.
• Adept at identifying challenges and developing creative solutions to overcome barriers.
• Skilled in mediating conflicts to achieve positive outcomes.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Engages effectively with clients, colleagues, and agencies to promote wrap-around services.
• Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Effectively facilitates conversations, educates clients on resources, and promotes self-reliance by guiding clients through budgeting, financial planning, and other critical life skills.
• Actively seeks ways to enhance service delivery and client outcomes.
  
  

Technical Skills

• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
  
  

Must be able to pass a criminal background check and drug screening