Case Manager- Workforce

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

Job Purpose

The Case Manager is responsible for empowering individuals and families to achieve sustainable self-reliance through personalized employment support. This role focuses on assisting clients in overcoming barriers to employment by providing career counseling, job placement services, skills training, and support in accessing community resources. The Workforce Case Manager collaborates closely with clients to create individualized action plans, addressing both immediate employment needs and long-term career goals. By fostering meaningful relationships with local employers, training programs, and community partners, the Workforce Case Manager works to expand opportunities for clients and support them in achieving financial independence and stability.

Responsibilities

• Conduct comprehensive assessments to identify clients' skills, experiences, barriers to employment, and career aspirations.
• Develop individualized employment action plans, outlining clear and achievable goals tailored to each client's needs and abilities.
• Assist clients in developing and maintaining budget plans to ensure financial stability.
• Provide one-on-one case management, including follow-ups to track progress, reassess goals, and adjust action plans as needed.
• Identify suitable employment opportunities and assist clients in securing stable and meaningful employment.
• Connect clients to supportive services, including food assistance, childcare, transportation, housing, and financial assistance, to remove employment barriers.
• Assist clients with resume writing, job applications, interview preparation, and professional development.
• Build and maintain relationships with employers and job training providers to facilitate job placements.
• Provide ongoing support to clients in maintaining employment stability.
• Collaborate with case managers to address complex issues and create comprehensive plans.
• Empower clients to make informed decisions and regain control of their employment situation.
• Match clients with appropriate job openings, internships, or apprenticeship programs.
• Educate clients about their employee rights and responsibilities, as well as helping them resolve workplace conflicts.
• Serve as a liaison between clients and employers, providing advocacy and support as needed.
• Provide guidance on financial literacy, including budgeting, saving, and debt management to ensure clients can afford long-term employment stability.
• Facilitate job readiness workshops, including soft skills training, financial literacy, and workforce ethics.
• Monitor client job placements, offering continued support to ensure job retention and satisfaction.
• Participate in community events, workforce development fairs, and employer networking sessions to expand opportunities for clients.
• Maintain accurate and up-to-date client records, including case notes, assessments, and progress reports.
• Track client progress, outcomes, and success stories to inform program evaluation and continuous improvement.
• Prepare and submit necessary program reports and data as required.
• Stay informed about workforce development trends, best practices, and local resources.
• Attend training, workshops, and meetings as required.
• Perform other duties as assigned.
  
  

Education And Experience

• Bachelor's degree in Social Work, Human Services, Public Administration, or a related field
• 2 year of Non-Profit Experience
• 3 years of experience in workforce case management, social services, and community outreach.
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Knowledge of employment related issues, housing programs, and health resources.
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
• Bilingual
  
  

KEY COMPETENCIES

• Communication: Strong verbal and written communication with clients, employers, and team members
• Problem-Solving: Ability to address complex client needs and develop tailored employment plans
• Empathy & Patience: Support clients in overcoming employment barriers with understanding and patience
• Organizational Skills: Manage multiple clients, maintain records, and meet deadlines
• Collaboration: Work effectively with case managers, employers, and partners
• Workforce Knowledge: Familiarity with job training, resume building, and workforce resources
• Conflict Resolution: Help clients resolve workplace issues
• Advocacy: Proven ability to advocate for underserved clients
• Cultural Competency: Work with clients from diverse backgrounds, fostering a positive environment that values diversity, equity, and inclusion
  
  

Technical Skills

• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
  
  

Must be able to pass a criminal background check and drug screening