What are the responsibilities and job description for the Inside sales representative position at The Kendall Group?
Role Summary
Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service.
The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process and be able to close sales.
Exciting work you will do : The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following :
- Maintain a positive, empathetic, and professional attitude toward customers
- Communicate with customers and vendors through various channels
- Acknowledge and resolve customer complaints
- Participate in sales and product training sessions
- Process orders, quotes, customer and vendor portals, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues, customers, and vendors as necessary
- Explain and articulate product features and applications
- Make outbound calls to potential customers and following upon quotes and leads
- Understand customers’ needs and identifying sales opportunities
- Maintain a database of current and potential customers
- Provide the customer product submittal sheets for their approval and track their progress
- Research and qualify new leads
- Close sales and achieve sales targets
- Stay current on new and evolving product offerings; utilize knowledge in selling activities
- Perform other duties and projects as assigned
Competencies you possess :
- Service Excellence
- Results, Action Oriented
- Accountability and Responsibility
- Understanding Others, Listening
- Problem Solving
- Teamwork and collaboration
- Priority Setting
What you’ll need :
- Work Experience : 2 years’ distribution or customer service experience
- Education : HS diploma or GED
- Analytics / Computer Skills : Proficiency in Microsoft Office
- Organization Skills : Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment
- Cross-functional skills : Ability to work well cross-functionally; provides excellent internal and external customer
service
- Communication Skills : Strong interpersonal communications, problem solving, organizational and written / verbal communication skills
- Physical, Mental and Visual Skills : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment : Normal office environment
Qualifications we prefer but don’t require :
- Work Experience : 2 years’ pipe, valve and fitting sales experience, technical degree or equivalent combination of skills and experience
- Education : Associate or bachelor’s degree
- Analytics / Computer Skills : Salesforce or Epicor / Solar Eclipse
Last updated : 2024-07-15
