What are the responsibilities and job description for the Business Analyst position at The Lab Consulting?
We are a mid-sized Management Consulting, Automation, and Data/Process Science firm, established in 1993, serving Fortune 1000 companies throughout North America. We have developed a unique, template-based and data-centric approach to our client projects, which are conducted off-site from our Houston office. The Lab is proud to announce we have invested in a new office build out in the Galleria area. We are mindful of employee health and currently operate at 50% capacity in the office. All employees work at home 50% of the time, and in the office 50% of the time. We have also invested in HEPA air filtration systems that clean air in the office multiple times per hour.
Work hours are 8-5 Monday through Friday.
As part of a Data Science, Consulting Analyst and Robotic Process Automation team, the Business Analyst plays a key role in both large-scale end-to-end automation programs, and smaller, tactical related solutioning. The Business Analyst will formulate and define scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements:
- Identify and document current state business processes, eliciting both pain points and opportunities through interviews and direct observation of employees.
- Leads requirements gathering effort on projects using moderately complex technical skills.
- Identify processes and workflows that can be enhanced by a Robotics Process Automation (RPA) /AI/Analytics
- Document the current state business processes by creating “As Is” process maps and narratives.
- Critically evaluate Business workflows with a view to improve efficiency and enhance our usage of RPA and Workflow Automation.
- Ability to understand Automation/AI tools, e.g. UiPath, Microsoft Power Automate
- Works closely with functional teams and business units to clearly understand defined processes to be automated
- Gather underlying process metrics to drive analysis of business process changes.
- Focuses on improving corporate performance by managing business processes.
- Facilitate working sessions with stakeholders to generate consensus on new business processes.
- Assist in managing the Work Intake process
- Work with business SME’s during refinement meetings to create user stories with clear acceptance criteria.
- Makes recommendations for business process improvements for clients
- Create business process maps and summary level analysis documentation
- Acts as a liaison between business units and IT to understand automation needs and to communicate production status and issues
- Closely collaborates with the internal and client teams to push projects forward
- Leads small to moderately complex projects from start to finish to deliver both analytics and RPA specific capabilities
- Works with internal teams in day-to-day production support and on-going process improvement
Qualifications
- Bachelor's degree in Business or related field
- 2 years' of experience in related industry
- Strong written and verbal communication skills
