Front Desk Concierge

Front Desk Concierge - Full-Time, Hourly, Non-Exempt

Strong candidates are comfortable with elderly residents, customer-centric, energetic, multi-task oriented, reliable, punctual and present themselves in a professional manner.

The Mayflower at Winter Park offers distinctive living for our senior residents. To accomplish this, our team members are essential in maintaining the standard of excellence in all aspects of our community.

From compassionate nurses to talented chefs, every team member is valued, and we strive to hire only the best candidates for our incredible residents.

Our Excellent Benefits Program includes:

• Medical, Dental and Vision Insurance with plans available to cover employee, spouse and dependents. The Mayflower pays a substantial portion of the premium for all coverage options.
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Children; supplement benefit options
• Paid Time Off with Carryover and Cash Buy Down Options
• 403(b) Retirement Plan with Company Match
• Free Freshly Prepared Meals for You to Enjoy Daily

Other:

• Resident committees that offer Employee Education Reimbursement opportunities and end of year Employee Holiday Fund.***

Front Desk Concierge Essential Job Duties & Responsibilities:

• Greets all visitors entering Community in a courteous, warm, and professional manner
• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Provides informational brochures and packets as requested and ensures proper referrals are made to the sales team
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized, on vacation or who have passed.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Checks in visitors, vendors and 3rd party providers
• Assists with scheduling transportation requests from residents
• Participates in resident events and other functions hosted by the Community
• Ensures that the reception and main lobby areas are clean, hospitable, and inviting.
• Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
• Be able to assist the Lifestyles Director and Concierge Supervisor with inquiries when necessary.
• When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy
• Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
• Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
• Assist the community Directors and/or other departments with additional administrative duties as assigned by supervisor
• Maintain packages, label packages, and organize mailroom.
• Assist with providing shopping carts and luggage carts, as needed, to guests and residents.
• Perform any other related duties as required or assigned.

The Mayflower, an Equal Opportunity Employer, values the diversity of our team in delivering a world class resident experience.

Job description available upon request.

***Based on meeting qualifications, resident participation and availability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person