What are the responsibilities and job description for the Branch Manager - LA (Claremont) position at The Military Veteran?
Branch Manager - Leading Home Services Provider
Location : Los Angeles Metro Area
Company Overview :
Our client is a recognized leader in home services , providing best-in-class solutions across Southern California for over 25 years. Known for their reliability, high standards, and commitment to customer satisfaction, they continue to expand their presence with a focus on service excellence and operational efficiency .
The Opportunity :
As a Branch Manager , you will lead a team of service professionals, ensuring high-quality service, operational efficiency, and customer satisfaction. You will be responsible for managing day-to-day service operations, overseeing scheduling, technician performance, and resource management. This is an exciting leadership role with the opportunity to drive performance, improve service standards, and contribute to the continued growth of a top-tier home services company .
Key Responsibilities :
- Oversee daily operations, directing service and installation teams to meet customer demands and company objectives.
- Recruit, train, and develop technicians to align with workload requirements and quality standards.
- Ensure compliance with safety protocols, technical standards, and customer service expectations .
- Manage technician schedules in collaboration with dispatch to maximize efficiency.
- Conduct performance reviews and provide coaching to drive team productivity and excellence.
- Monitor job progress, labor hours, materials, and cost controls to maintain profitability.
- Liaise with vendors, suppliers, and factory representatives to resolve warranty and product-related issues.
- Maintain accurate invoicing, work orders, and financial tracking to support operational goals.
- Develop and execute training programs to ensure continued professional development of technicians.
- Partner with senior leadership to optimize service operations and drive regional growth .
Qualifications :
Compensation & Benefits :
Additional Requirements :
Salary : $150,000 - $170,000
