What are the responsibilities and job description for the Cocktail Server position at The Moxy St. Petersburg?
Job Summary
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
General Requirements
- Provide excellent service to Sparrow guests, including cocktails, food, and bottle service. Personifies the brand pillars: stylish, playful, chic – and a little edgy.
- Consistently adheres to all company service and operating standards
- Handles customer complaints, and, if necessary, solicits involvement and support from supervisor
- Maintain an up-to-date knowledge of Company events and promotions and be able to answer customers’ questions accordingly
- Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times
- Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table. Make specific recommendations that guests will enjoy
- Must be able to open wine bottles with ease and confidence while, at the same time, communicating with your guests at the table
- Deliver food and beverages from kitchen and bar to guests in a timely matter
- Perform side work during each shift as required by service station assignment
- Complete opening and closing checklists
- Maintain clean and stocked service and dining areas
- Monitor and observe guests dining experience
- Prepare final bill, present check to guest, accept payment, and process through the POS system
- Be ready and willing to assist fellow cocktail servers before they ask
Education and Experience:
- High school diploma or GED
- Over 1 year of related experience in a chic upscale lounge
- An understanding of liquor tiers, top shelf liquors, and bottle service is required
- Familiarity with hospitality industry practices preferred
- Excellent communication and hosting skills
- Excellent teamwork required
- Willingness to work evenings/nights/weekends
Working Conditions & Physical Effort:
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 30 pounds. The job requires close vision with or without corrective lenses
Notice
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.
In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph.
