Communications Manager

Reports To: Director of Communications

Purpose and Scope: The Communications Manager is a dynamic position which is responsible for assisting the Director of Communications with social media strategy, departmental initiatives, campaigns, communications, collateral production management and directed support for a wide variety of agency internal/external programs.

Essential Functions:

• Responsible for creating and executing full online social media strategies across all platforms
• Manages social media using team editorial calendar. Develop content based on integrated communication plans and marketing campaigns. Report measurable outcomes based on social media analytics
• Assists in creation of on-brand content which is consistent in terms of style, quality and tone of voice for all channels of content including online, social, email, mobile, video, print, digital and in-person.
• Manages the department electronic file storage drive(s) which supports Communications communication initiatives, both short- and long-term, internal and external.
• Updates, maintains and manages publications, production, outreach materials, communication initiative supplies, consumables and assets.
• Partners with vendors to facilitate timely and accurate deliverables.
• Participates in the development of the functional production calendar throughout the assigned areas of collateral, production, content and digital platform responsibilities.
• Develops content for key agency publications and digital content which adheres to best practices in grammar, messaging, writing and style.
• Understands and integrates content activities within traditional communications and CNMG publications.
• Gathers data, produces and understands analytics.
• Works with owners of content to revise.
• Leverage data to support content themes/topics.
• Performs other duties to execute office communications plan as assigned.

Qualifications and Experience:

• Bachelor’s Degree preferred, supplemented by two (2) years previous experience and/or training involving social media strategy and content development, project management, content writing for all vehicles of communication and public relations/marketing communications. Prefer experience in office administrative support and personal computer operations with knowledge of Microsoft Office Suite, digital communications and website content management; creative document creation, exceptional organizational skills, exceptional writing and proofing skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job.

Position requires a valid Florida driver’s license and involves some local travel. Ability to lift 20 – 30 pounds is also required.

Critical Competencies for Success:

Interpersonal Skills:

• Strong commitment to client service (internal and external).
• Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
• Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment.
• Demonstrates a sense of urgency and commitment to achieve goals.
• Takes initiative to pro-actively address client concerns and issues.

Learning:

• Proactively continues growth by seeking opportunities to learn and practice new skills.
• Puts new concepts and information to use quickly.
• Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

• Works cooperatively with others.
• Listens and is open to team members’ ideas.
• Offers constructive feedback.
• Willingly provides assistance.

Critical Thinking:

• Ability to calculate and determine data, and make reasonable judgments about subsequent actions.
• Ability to use a wide variety of reference materials and information.
• Ability to perform mathematical functions including calculation of percentages.
• Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

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