Call Center Agent

Department: The One Agency

Location: Tampa, FL

Compensation: $21.75 - $31.50 / hour

Description


Job Title: Call Center Agent
Company: The One Agency
Location: Tampa, FL



Job Description: We are seeking a dedicated and enthusiastic Call Center Agent to join our growing team. As a vital part of our customer service department, you will be the first point of contact for our clients, providing them with exceptional service and support. This role requires strong communication skills, a positive attitude, and the ability to handle a variety of customer interactions effectively.


Key Responsibilities

• Answer incoming customer calls promptly and professionally.


• Provide information about products and services to customers.


• Assist customers in resolving product or service issues efficiently.


• Document and update customer records accurately in the database.


• Handle customer complaints and escalate issues to the appropriate department when necessary.


• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service or related field is a plus.


• Proven experience in a call center or customer service role preferred.


• Excellent verbal and written communication skills.


• Strong problem-solving abilities and a customer-focused attitude.


• Ability to work in a fast-paced environment while maintaining attention to detail.


• Familiarity with call center technology and software is advantageous.

Benefits

• Competitive salary


• Health, dental, and vision insurance


• Retirement savings plan


• Paid time off and holidays


• Opportunities for professional development and advancement


• Supportive and collaborative work environment