What are the responsibilities and job description for the Customer Service Assistant position at The One Agency - Florida?
Department: The One Agency
Location: Orlando, FL
Compensation: $21.75 - $31.50 / hour
Job Title: Customer Service Assistant
Company: The One Agency
Location: Orlando, FL
Job Description: As an Customer Service Assistant, you will be the first point of contact for clients, providing exceptional service and support. This role involves assisting clients with inquiries, processing requests, and ensuring a seamless customer experience. It's an excellent opportunity to grow your skills and advance your career in a supportive and dynamic environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information about insurance policies, claims, and other services.
- Assist clients with policy updates, billing inquiries, and documentation requests.
- Maintain detailed and accurate records of customer interactions in the company database.
- Escalate complex issues to senior staff when necessary and follow up to ensure resolution.
- Support the sales and account management teams with administrative tasks.
- Ensure all client interactions adhere to company policies and confidentiality standards.
- High school diploma or equivalent; some college coursework preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and the ability to learn new software quickly.
- A customer-focused attitude and the ability to handle challenging situations with professionalism.
- Ability to work both independently and collaboratively in a team environment.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Salary : $22 - $32
