Admissions Counselor

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: Penn State’s Undergraduate Admissions Office seeks a customer service-centered individual for an Admissions Counselor opening within the Undergraduate Recruitment team. Reporting to the Assistant Director for Recruitment and Engagement, this position will require excellent communication skills as the primary focus of the role will be corresponding to prospective students and families via phone and by email. After completing three months of in-office training, this position will have the opportunity to offer a flexible work arrangement that combines a hybrid of remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process. Primary duties will include, but are not limited to: Counsel prospective students and families regarding application and enrollment processes throughout the admissions cycle; mainly through phone calls, but also via email, virtual and in-person appointment sessions Respond to requests from individual applicants, families, inquiries, and school counselors Present to audiences of approximately 150 attendees at recruitment and/or enrollment services sessions and events for prospective and accepted students, sharing knowledge about the admissions process, academic programs, financial aid, campus life, and university structure within large and small group settings Evaluate and analyze application credentials to help determine eligibility for admission Update student records and applications as requested Contribute to fostering an inclusive, welcoming, and collaborative team and professional environment Some evening and weekend work may be required Education and Experience: Typically requires an Associate's degree or higher plus three years of related experience, or an equivalent combination of education and experience Computer experience; Knowledge of PeopleSoft Campus Solutions, Slate (or other CRM system), and Microsoft Office Suite is preferred Ability to manage concurrent projects with a high level of accuracy Proven time management skills and attention to detail Excellent verbal, written, communication and organizational skills Exemplary customer service skills handling a variety of audiences Capacity to work in a collaborative team environment How to Apply: Submit a cover letter that includes a diversity statement detailing how you or any of your previous roles have or had supported the success of students from diverse and/or underrepresented backgrounds (applicants who have not yet had the opportunity for such experiences should note their plans for such work) Submit a Resume The following clearances must be completed for this position: Pennsylvania State Police Criminal Background Check Pennsylvania Child Abuse History Federal Bureau of Investigation (FBI) Criminal Background Check This position also requires that you may operate a motor vehicle as a part of your job duties A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to clearances The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission. CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Federal Contractors Labor Law Poster PA State Labor Law Poster Affirmative Action Penn State Policies Copyright Information Hotlines University Park, PA There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.