What are the responsibilities and job description for the Pharmacy Support Associate position at The Pharmacy Hub?
About Us
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention, and affordability. We strive to develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs.
Our Core Values
- Customer-first mindset
- Innovation for intervention in care
- Continuous improvement in our processes and offerings
Job Description
We are seeking a Customer Support Representative to join our team and contribute to our mission of redefining healthcare delivery through superior pharmacy services. As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing timely follow-ups.
Responsibilities
- Provide exceptional customer service through multiple channels, including ticketing systems and phone calls.
- Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
- Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
Requirements
- Fluent in English; bilingual proficiency in Spanish preferred but not required.
- Flexible work schedule, including weekends and ability to work evening shifts (3:00 pm to 10:00 pm).
- Strong numerical aptitude for accurate charging and billing processes.
- Proven ability to multitask effectively.
- Proficiency in Microsoft Excel and email communication.
