Senior System Engineer

Remote: EST

Must be local to NYC and able to be on-site as needed.

Key Responsibilities:

• Oversees and administers imaging servers across multiple office locations, including New York, DC, and London.
• Develops, configures, and maintains desktop, laptop, and Citrix Virtual Apps and
• Desktops images to ensure consistency and efficiency across the organization.
• Keeps imaging server drivers up to date for various desktop and laptop models to ensure optimal performance.
• Manages the creation, configuration, and updates of core and practice-specific applications within the firm.
• Coordinates comprehensive testing, configuration, installation, and quality assurance processes for software applications to ensure smooth and timely deployments.
• Establishes and maintains strict controls over test and production systems to uphold system integrity.
• Creates, manages, and updates imaging task sequences to streamline deployment processes.
• Manages the infrastructure for Citrix Virtual Apps and Desktop servers, including Broker servers, Provisioning servers, and Licensing servers.
• Installs, configures, and maintains applications specifically for the "Individual Clients Services" group, providing ongoing support as needed.
• Actively participates in third-party application patching and desktop vulnerability remediation efforts.
• Acts as the primary escalation point for IT staff, providing research, troubleshooting, and resolution for new and existing applications and services.
• Administers and manages group policies for firm desktops and user accounts to ensure compliance and security.
• Provides after-hours on-call support on a rotating basis, covering all application responsibilities, including remote access and application support.
• Cultivates and maintains positive relationships with key software vendors and service providers.
• Initiates and manages support tickets with vendors such as Microsoft, iManage, Litera, Adobe, and others as necessary.
• Ensures timely escalation and communication with management to address critical issues and concerns.

Qualifications Summary:

• Industry Experience: Desired background in law firms or professional services, with at least 7 years of experience in application support and development on Microsoft platforms.
• Technical Proficiency: Strong expertise in Windows 10, 11, and server operating systems, Office 365, iManage DeskSite, iManage Work 10, various Litera products, and Adobe Acrobat DC.
• Tools & Technologies: Proficient in Microsoft Configuration Manager, software packaging with MST files and InstallShield, and Ivanti Environment and Personalization Server. Familiarity with Configuration Manager’s Cloud Management Gateway, Cloud Distribution Points, Intune, Citrix products (Studio, Director, Provisioning Servers, etc.), and non-persistent terminal server desktops.
• System Administration: Skilled in Active Directory management, Group Policies, and PowerShell scripting.
• Hardware Knowledge: In-depth knowledge of Lenovo and Dell laptops/desktops.
• Additional Skills: Excellent communication, analytical thinking, creativity, problem-solving, and teamwork. Customer-focused with a readiness to adapt to new technologies. Preferred experience with Citrix Desktop as a Service (DaaS).