Front of House Manager

Job Description

Follow The Phoenix Kitchen & Cocktails on Instagram at @phoenixkitchen159

Located in the beautiful city of Homer glen, Illinois. we are modern upscale casual, dining experience, serving locally sourced New American Cuisine indoors & out! Our wood fired grill, 600º degree pizza oven, hardwood smoker and hydroponic organic micro-greenhouse allows our kitchen the freedom to bring culinary ideas to your table.

Pair your evening from a selection of seasonal handcrafted cocktails, small batch bourbons, craft beer or enjoy a bottle of organic, bio dynamic wine from our temperature-controlled wine cellar. Experience The Phoenix; where family and friends gather, food and drink is enjoyed, and new traditions begin!

We are open Tuesday – Saturday dinner only 4pm-9pm

Closed on Major Holidays

POSITION SUMMARY:

The Front of House Manager will support restaurant operational objectives, delivering on promises to our team members, guests, vendors, and our community to drive sales and profits. The Front of House Manager assists with executing on cost initiatives, developing employees, and maintaining high levels of guest satisfaction.

ESSENTIAL FUNCTIONS:

• Maintain proper restaurant ambiance to contribute to the guests’ experience.
• Visit guests at their tables by asking them about their meals, engaging in conversation to build a personal connection.
• Handle guest complaints by listening, evaluating, and responding to the guest ‘s concerns and offering a resolution to ensure great guest satisfaction that will compel them to comment.
• Hold team members accountable to our high standards through effective coaching and communications.
• Train team members by observing, providing feedback, modeling specific tasks or procedures, communicating expectations, and following up to increase their performance and morale.
• Hold pre-shift meetings to inform our team members of daily specials, upcoming events, and initiatives.
• Monitor food, beverage, and labor costs using established methods to support goals for the restaurant.
• Approve guest meal comps and discounts to ensure guest satisfaction and to maintain proper financial records.
• Monitor restaurant operations by conducting a walkthrough to ensure operating standards are executed and maintained. Ensure sanitation procedures are in place and the restaurant is clean and organized at all times.
• Adheres to alcohol awareness procedures.
• Cash-out Servers by looking over sales totals and collecting cash to ensure accurate collection of money.
• Check out team members at the end of each shift by inspecting their workstations and side work assignments for cleanliness and completion to ensure proper restaurant maintenance.
• Conduct cash audits by counting cash register drawers, counting money, and certificates in the safe and verifying accurate recording.
• Track menu item sales using reporting.
• Collect all invoices and enter in a timely manner to ensure accurate financial records.
• Cultivate an image of our business that will continue and enhance our positive reputation in the community.

POSITION QUALIFICATIONS

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs.
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks.
• Business Alignment – Aligns the direction, products, services, and performance of a business line with the rest of the organization.
• Coaching & Mentoring – Enables team members to grow and succeed through feedback and instruction.
• Communication – Listens to others and communicates in an effective manner.
• Leadership – Promotes organizational mission and goals while showing how to achieve them.
• Problem-Solving – Resolves difficult or complicated challenges.
• Relationship Building – Builds constructive working relationships with stakeholders.
• Staff Management – Manages staff in ways that improve their ability to succeed on the job.

Requirements

SKILLS & ABILITIES

Education: High School Diploma or Equivalent

Experience: One year of previous supervisory experience in a hospitality environment preferred.

Fluent in communicating (speaking, reading, and writing) in English.

Job Type: Full-time

Pay: $55,000 - $65,000 per year Bonuses

Benefits:

• Flexible schedule
• Paid time off
• Bonus Program
• Closed major Holidays
• Paid Holidays

Job Type: Full-time

Pay: $55,184.00 - $65,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Evening shift

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Homer Glen, IL 60491 (Required)

Ability to Relocate:

• Homer Glen, IL 60491: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000