What are the responsibilities and job description for the Collections Specialist position at THE PHOENIX RECOVERY GROUP?
Job Overview:
We are seeking a dedicated Collection Agent to join our team. As a Collection Agent, you will be responsible for managing and collecting outstanding accounts receivable from customers. Your primary goal will be to recover outstanding debts while maintaining positive relationships with consumers.
Duties:
- Contact customers to discuss overdue payments and negotiate payment plans
- Perform Account reconciliation to ensure accuracy of accounts
- Demonstrate professional Phone etiquette when communicating with customers
- Conduct Account analysis to assess payment patterns and trends
- Provide exceptional Customer service while assisting consumers with payment arrangements
- Specialize in Debt collection practices to effectively recover outstanding balances
- Collaborate with internal teams, including Clients, to resolve disputes
Requirements:
- Proven experience as a Collection Agent or similar role
- Strong ability to negotiate and resolve conflicts effectively
- Excellent communication skills and Phone etiquette
- Exceptional Customer service skills with a focus on customer satisfaction
- Experience in Commercial Collections is a plus
-Computer skills including proficiency in Microsoft Office and Web-based platforms
-Bilingual in English & Spanish a plus
Join our team as a Collection Agent and contribute to our mission of financial health for our organization while providing excellent service to our customers.
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- The pay is $15-$17 hourly (based on experience) with bonus opportunities. Is this something you are comfortable with?
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Collection: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- San Antonio, TX 78217 (Required)
Work Location: In person
Salary : $15 - $17