What are the responsibilities and job description for the TRC - Staff Development Specialist position at The Resource Center?
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
STAFF DEVELOPMENT SPECIALIST
RESPONSIBLE TO: Director, Learning & Development
FUNCTION:
Develop and present training materials to employees that comply with regulations, agency mission and meet the needs of the departments to build a competent workforce.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal and written communication skills and the ability to develop curriculum and teach a variety of adult learners in a classroom setting. Knowledge of or ability to learn agency programs, regulations governing agency programs and service provision to individuals with disabilities. Good computer skills, including the ability to produce training materials by using programs such as Power Point, Word processing and other related software programs. Reliability, flexibility and the ability and willingness to work non-traditional hours as needed or assigned to provide staff training. Good interpersonal skills and the ability to work well with others in a cross-functional team environment. Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in human service, education or related field and two (2) years professional experience. Experience working in a program serving individuals with disabilities or in a staff training and development or supervisory capacity strongly preferred; ORAssociates Degree in human service, education or related field and four (4) years professional experience. Experience working in a program serving individuals with disabilities or in a staff training and development or supervisory capacity strongly preferred; OR a minimum of five (5) years proven experience as a staff trainer with supervisory experience. Valid driver’s license, use of personal vehicle and ability to travel for work or equivalent accommodations required.
DUTIES
1. Present and provide high quality staff training for agency personnel that is consistent with the agency mission, adheres to regulatory issues, and promotes the department’s goals and objectives.
2. Provide consultation, coaching assistance to program service areas in order to identify and meet needs for staff training and development, to deliver such trainings while mentoring staff to increase skill level in meeting the needs of the people served.
3. Designs or assists in the design of training curricula with a special focus on training topics mandated by regulatory bodies as well as specialized training required by specific departments.
4. Assists program service areas in developing and/or obtaining training resources (people, training packages, equipment) necessary for implementing training programs and instructing departmental employees, where necessary, in the delivery of high quality training.
5. Coordinates staff training in subjects/topics that are mandated in more than one program area to maximize efficient use of training resources.
6. Utilizes technology including but not limited to: PowerPoint, word processing, audio and visual materials and other pertinent technology for the improvement of training sessions for employees.
7. Ensures that agency training needs are met by providing essential trainings at non-scheduled times and upon request
8. Utilizes and is proficient in the use of the Training Management System.
9. Develops own skills through attendance as conferences, webinars, reading materials and online courses to further enhance training offerings to employees.
10. Utilizes principles of adult teaching in course development and presentation.
11. Assists the team in planning, organizing, and implementing all pertinent agency and departmental outcomes that impact the development of the workforce.
12. Participates on a wide variety of internal and external consortiums and committees that enhance the training for agency personnel.
13. Maintain certifications in pertinent specialization areas including but not limited to: Cardiopulmonary Resuscitation, Strategies for Crisis Intervention Prevention-Revised, and pertinent trainings that require such specializations.
14. Other related duties as assigned.
REQUIRED TOOLS:
1. Administrator Access to Internal Systems
a. Badge Access (Dunham Only, 24/7 with alarm code)
b. E-mail (internal and external account)
c. Human Resource Information System (HRIS)
d. Internet (with research browsing capabilities)
e. Shared Drives (Training)
f. Time and Attendance System
g. Training Management System
2. Administrator Access/Authorization to External Vendors/Accounts
a. ISpring
3. Others as needed or assigned
Revision Date: 02/27/2024
Staff Learning & Development
THE RESOURCE CENTER
Grade 15, Non-Exempt
PTO/CAT: 3
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
STAFF DEVELOPMENT SPECIALIST
RESPONSIBLE TO: Director, Learning & Development
FUNCTION:
Develop and present training materials to employees that comply with regulations, agency mission and meet the needs of the departments to build a competent workforce.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal and written communication skills and the ability to develop curriculum and teach a variety of adult learners in a classroom setting. Knowledge of or ability to learn agency programs, regulations governing agency programs and service provision to individuals with disabilities. Good computer skills, including the ability to produce training materials by using programs such as Power Point, Word processing and other related software programs. Reliability, flexibility and the ability and willingness to work non-traditional hours as needed or assigned to provide staff training. Good interpersonal skills and the ability to work well with others in a cross-functional team environment. Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in human service, education or related field and two (2) years professional experience. Experience working in a program serving individuals with disabilities or in a staff training and development or supervisory capacity strongly preferred; ORAssociates Degree in human service, education or related field and four (4) years professional experience. Experience working in a program serving individuals with disabilities or in a staff training and development or supervisory capacity strongly preferred; OR a minimum of five (5) years proven experience as a staff trainer with supervisory experience. Valid driver’s license, use of personal vehicle and ability to travel for work or equivalent accommodations required.
DUTIES
1. Present and provide high quality staff training for agency personnel that is consistent with the agency mission, adheres to regulatory issues, and promotes the department’s goals and objectives.
2. Provide consultation, coaching assistance to program service areas in order to identify and meet needs for staff training and development, to deliver such trainings while mentoring staff to increase skill level in meeting the needs of the people served.
3. Designs or assists in the design of training curricula with a special focus on training topics mandated by regulatory bodies as well as specialized training required by specific departments.
4. Assists program service areas in developing and/or obtaining training resources (people, training packages, equipment) necessary for implementing training programs and instructing departmental employees, where necessary, in the delivery of high quality training.
5. Coordinates staff training in subjects/topics that are mandated in more than one program area to maximize efficient use of training resources.
6. Utilizes technology including but not limited to: PowerPoint, word processing, audio and visual materials and other pertinent technology for the improvement of training sessions for employees.
7. Ensures that agency training needs are met by providing essential trainings at non-scheduled times and upon request
8. Utilizes and is proficient in the use of the Training Management System.
9. Develops own skills through attendance as conferences, webinars, reading materials and online courses to further enhance training offerings to employees.
10. Utilizes principles of adult teaching in course development and presentation.
11. Assists the team in planning, organizing, and implementing all pertinent agency and departmental outcomes that impact the development of the workforce.
12. Participates on a wide variety of internal and external consortiums and committees that enhance the training for agency personnel.
13. Maintain certifications in pertinent specialization areas including but not limited to: Cardiopulmonary Resuscitation, Strategies for Crisis Intervention Prevention-Revised, and pertinent trainings that require such specializations.
14. Other related duties as assigned.
REQUIRED TOOLS:
1. Administrator Access to Internal Systems
a. Badge Access (Dunham Only, 24/7 with alarm code)
b. E-mail (internal and external account)
c. Human Resource Information System (HRIS)
d. Internet (with research browsing capabilities)
e. Shared Drives (Training)
f. Time and Attendance System
g. Training Management System
2. Administrator Access/Authorization to External Vendors/Accounts
a. ISpring
3. Others as needed or assigned
Revision Date: 02/27/2024
Staff Learning & Development
THE RESOURCE CENTER
Grade 15, Non-Exempt
PTO/CAT: 3
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.
