What are the responsibilities and job description for the Customer Service Expert position at The Roost Longview?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves interacting with customers via phone and other communication channels to address inquiries, resolve issues, and ensure a positive customer experience. A successful representative will be able to analyze customer needs effectively and provide tailored solutions while maintaining professionalism at all times.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Utilize excellent phone etiquette to engage with customers and address their inquiries.
- Conduct outbound calling as needed to follow up on customer issues or provide additional information.
- Analyze customer concerns and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions in the office system.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Assist in training new staff on best practices for customer service.
- Stay updated on product knowledge and company policies to effectively assist customers.
Qualifications
- Proven experience in customer service or related field, preferably in a call center environment.
- Strong phone etiquette and communication skills, both verbal and written.
- Bilingual or multilingual abilities are highly desirable to cater to diverse customer needs.
- Proficiency in typing and using office software applications for documentation purposes.
- Ability to analyze situations quickly and make sound decisions based on the information available.
- Strong problem-solving skills with a focus on delivering high-quality service.
- A positive attitude, reliability, and the ability to work well within a team setting.
Join us in creating memorable experiences for our customers while growing your career in a supportive environment!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 20 – 30 per week
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Longview, TX 75605 (Required)
Ability to Relocate:
- Longview, TX 75605: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $14
